MadewellReviews of madewell.com

They charge me for the retour 50EU!!! (the cost were not communicated in advance)

Purchased a e-gift card thru their website thinking it’s easy and there’s not middle man. The giftcard took ONE WEEK to arrive via email to the recipient. Not only that but I made multiple attempts via chat and email to connect with the company inquiring about the gift and nobody could answer the questions. Now after we it’s been delivered, I was charged TWICE for the card, a significant amount affecting my rent payments. I loved madewell, but their costumer service is so terrible and fishy I regret the purchase of a gift card, I feel I’ve doomed someone else to their terrible service.

Placed an order for 3 men’s sweaters for my husbands birthday. Received 3 women’s jeans. I was told that I would need to return their mistake and I would get a refund in a month. Oh and I would need to reorder my original items IF they’re still available. No thanks. They lost me as a customer.

It feels like someone took my favorite brand and completely sold them out for a tasteless - brandless - style-less beige blah I don’t even know what to say. I’m so sad that the old, bold, lady-tomboy, unique brand that stood out against a landscape of middle-age brands that all look exactly the same ended up selling out to become just another safe, boring “mature” brand that has nothing distinct or exciting about it.

The size 4 is too big in this line. But there is no way to exchange. SAD!!!! Exchanging for a smaller size should be allowed!

After an issue with an international order that never arrived, Madewell customer service bent over backwards to rectify the issue - I’m a happy customer who will be returning!

I received my Rugby Long-Sleeve Polo Shirt quickly, and it arrived in perfect, new condition. It's very high quality fabric and construction and just as described. These things matter to me.

Madewell sells products on their website through 'Marketplace'. I bought some items over the Holidays. The return policy on the Marketplace items are apparently different from Madewell items even though they are sold on the same website. I went into the store within the 30 day timeframe and was informed that the Marketplace item needed to be returned by requesting a return label through a specific email address. I was also told that I had an extended time till Jan 7 to return items since that was their holiday policy. Long story short, 15-20 emails later of trying to secure a return label which they are unwilling to give me, I firmly conclude that the back-end operations of this organization in regards to customer service is incredibly unprofessional, and disrespectful of the customer's time and need. I'd suggest to be wary of ordering anything from Marketplace. In the meantime I do expect a refund and a return label and will continue to post negative reviews till I receive what I justly deserve. Liz