MadewellReviews of madewell.com

I have never placed an order with Madewell and I never will again. I returned the item and tracking shows that it was received back by them 22 days ago but they still haven't issued a refund. You can't talk to anyone - their customer service line just hangs up on you after you go through the voice prompts. I emailed them and they told me I would have my refund by today. Nothing and no response to my follow up email asking for a status update. Do they just want me to give up and let them keep my money? I expected more from this company. Makes me feel like other brands owned by the parent company are no longer reputable.

I bought my first pair of Madewell jeans. They were a little bit long. I have a 32 inch in sea and I think they were probably a 34. I went in and they measured it. I like my jeans just a little bit long. I get them back and now they’re too short. I feel embarrassed when I wear them. I hate short jeans. There’s no way to let them down because they hemmed them. So now I have a pair of jeans that I’m uncomfortable wearing, because they made them too short.

Stylish clothes with solid quality. Some items run a bit large.

Madewell online returns are an ordeal. I returned two orders with multiple items. They did process the returns the day after they were received at the warehouse, but they only processed one item in each order. Which is shady and half-*ssed. I contacted customer service about these two items. Kai R. manually processed the other item from the first order, and I already got the refund notice. Which is great. But Reneisha W. told me to wait for another three weeks and it didn't even cross their mind to manually process the other two items. The return that Reneisha W. refused to process had three items, and only the cheapest item has been processed so far. This is truly a bad look for Madewell and I've lost a lot of trust in them, both for quality clothes and customer service.

Very bad quality for the price, seams look like shein clothes. Dress cost me 200 but will probably last 2-3 month. Also quality looks cheaper than in their fotos on the website. Shipping took longer than expected. Dont buy there. Its china made stuff line cheap brands

Their jeans are truly the best Jean available for all sizes. And the team is great at helping you find the best cut for your body type!

I ordered a size 10 floral midi dress EXPEDITED on October 1st. On Monday, the 6th, I received a package from Madewell that contained a size 00 denim mini dress. It wasn't even close to what I ordered. I called and spoke with an agent and was told I had to re-order, pay again, and that overnight shipping would be waived. The agent entered the order and my card was charged. I was told the order would be here Tuesday. Today is Wednesday. I just checked tracking and it was sent UPS Ground to arrive on Friday which is too late. There is a reason I ordered and paid for expedited shipping. I needed to be sure it fit, match shoes, accessories, nails, etc. and have time to find an alternative if it did not fit. I did NOT expect Madewell to send the wrong item altogether. The absolute very least thing Madewell could have done to fix what was entirely their mistake would have been to overnight the correct item without requiring me to pay again for a dress I already paid for. The second best thing would have been to overnight my new order as promised. The third best thing would have been to at least expedite the order as I had done when I placed it. Instead, Madewell gave me a chore I didn't ask for (returning the incorrect item) and charged me to fix their mistake and then didn't even uphold their end of the bargain. I had actually packaged and dropped the incorrect item at the post office before they shipped out the correct item which will now arrive too late.

Madewell sucks. I used to love them and their clothes but after a horrible experience with their customer service, I’m never buying from them again. Let me tell you what happened. I purchased a polo on sale and after waiting past the delivery date, they sent me a long sleeve shirt. I asked for the right product to be sent and they gave me a gift card. The problem was that the polo was not on sale anymore by the time I received the wrong item and requested the return. They said they would honor the price of the polo since they sent the wrong item. That was a lie. They gave me a gift card for that amount then charged me the difference without telling me. I didn’t like the polo and returned it. Again, I got a gift card. I used that to buy a jacket. The jacket never arrived. When I filed a claim, they tried to give me another gift card for LESS MONEY THAN I ORIGINALLY SPENT WITH THEM. Stay away. Their customer service is awful and they will just put you in the runaround and steal your money.