Mike
Terrible customer service.
I wish I would have came to this site first and read the reviews because they are true. I ordered a rose bear on Feb. 7th for my wife for Valentine's Day. I found another one that looked better and would ship much faster so I tried to cancel this one. I emailed customer support on the 8th and when they finally replied on the 12th they said that they couldn't cancel the order that it had already shipped. I checked the order on their website and it still said it was processing. I emailed them back on the same day with a screenshot and 3 days later they said they would check into it. It has now been 2 weeks since I placed the order and it just updated to in transit from China. I guessing that's going to take another week or two. They could have canceled when I asked but chose not to. Their website said 1-4 days to ship, not 2 weeks. Total scam. Hopefully I will receive the item before Mother's Day.



