Susanne H.
Very bad experience with this
Very bad experience with this, i accidentally ordered the wrong item, as soon as I realised that I placed the wrong order I emailed them straight away, but they said the order had been placed an they cannot cancel it, anyway the item delivered a good few weeks later, I emailed them again to tell them I received it an I would like to return an receive a refund they said that they cannot give me a re fund. I told them that the item is still in its original package and it’s not unopened. They still are saying I cannot return and I will not receive a refund, absolutely shit costumer service, terrible experience, lost my money. An I don’t even need the order i accidentally placed. Very upset, never will I order from madeofrose again.



