Gina
Worst Customer Service!
I ordered a rose in lights from Made of Rose for my wife for Christmas. The lights are bright white and are numerous which overpower the roses. I want to return this product for a refund. Per the website, customer service will reply to my email sent 12.29.2023 with the return information. I tried calling this company but there's no way to talk with anyone live. It states to email "Customer Service' which I did weeks ago. I have not received a prompt reply and it was clear from their response that my email was not read as the refund wasn't addressed at all. There is a time frame on returns which was email had met. I am very frustrated with the lack of customer service and just want to return this item for a refund. It's now been over 6 weeks since I first emailed this company. I would not recommend "Made of Rose" to anyone!



