Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Madame Bridal (madamebridal.com) has 514 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Zoila R.
My dress never came.
Response from Madame BridalMar 16, 2020
Hi Zoild some deliveries have been delayed due to circumstanced beyond our control. Good news... We tracked your order. Your delivery is scheduled for tomorrow. Scheduled delivery: 167471284612 Monday 3/16/2020 by 10:30 am Best Regards and please stay safe: https://madamebridal.com/testimonial/
Never A.
Deceitful purchase and return policy. ****BEWARE**** DO NOT PURCHASE FROM THEM IF YOU THINK YOU ARE ABLE TO GET A REFUND FOR ONLINE PURCHASES THAT DO NOT FIT. YOUR ORDER WILL SUDDENLY BE DEEMED AS A SPECIAL ORDER EVEN THOUGH IT WAS NEVER DISCLOSED AT PURCHASE. HORRIBLE UNFAIR EXPERIENCE..also The business response to this is not true. This is not a pagent dress. Was NEVER worn!! It is a Communion Dress which has not even taken place. Don't believe this merchants response.
Response from Madame BridalJun 15, 2020
Hi Never Again. We would like to offer our version of what happened with your order with anyone who has a question. Please call our management team at 561-736-8588 Best Regards https://madamebridal.com/testimonial/
Eileen
Customer service was amazing! Dress was stunning and of great quality! It was delivered exactly when was told. I highly recommend.
Response from Madame BridalMar 16, 2020
Hi Eileen. Your words put a smile on our faces. We at Madame Bridal wish you and your family a healthy and happy celebration. We also hope that you could share your pictures on our testimonial pages.
Lynn B.
Cancelled order within 5 days of order because was promised delivery by second week of June. Received email of end of June delivery. Was promised credit to my card in 7-10 days. Never happened. Had to call Visa to try to rectify. You replied our order was not charged, but my credit card was.
Response from Madame BridalMar 16, 2020
Hi Lynn Bourque kindly read this reply. Our order was not charged: https://madamebridal.com/peace-of-mind-ordering All the best.
hekenfrlkxm
I ordered a dress that said it was in stock and my order ended up canceled the next day because it was out of stock. I got my money back but would've been nice had I known it already out of stock so I didn't waste my time ordering.
Karen
the original dress I wanted was not going to be available for a few weeks, I received a text the day after I ordered it to tell me the exact time it would be available and this date did not work for me. They worked with me immediately to find another dress and shipped it out to me. I was very happy with the customer service
Response from Madame BridalJun 15, 2020
Hi Karen it was a pleasure speaking with you and assisting you with your purchase. Warm Regards
Sandra H.
Their website is deliberately confusing. The dress we ordered said “available” online when ordering and then guess what, when it doesn’t fit, they say it was “special order and can’t be returned.” I bet all there dresses are “special order.” That way they feel better about being liars.
Response from Madame BridalMar 16, 2020
Hi Sandra Hogsed. We would be delighted to exchange your dress. Please respond to our email. Best Regards: https://madamebridal.com/testimonial/
Mohammed A.
Don’t receive anything about my shipment!!!!
