Madame BridalReviews of madamebridal.com

I got sent the wrong dress and I can’t get in contact with customer service

My experience was fine until after I received the dress, I took my measurments before I ordered the dress & ordered accordingly, but the dress was much smaller than my measurements & when I sent messages no one ever replied & I was only given 3 days for return or exchange, so now I am stuck with a $1200 dress that I can't wear!!!

I chose a beautiful dress from Madam Bridal, but I wasn't happy with the service. I didn't receive my dress in time. I was promised to get the dress on April 10th, (2021). I got it 3 weeks later from the promised day. During 3 weeks I wasn't able to get an answer on when I would receive my dress, I feel stressed! I emailed the Madam Bridal company about the status of the shipping day, called, and send a text on WhatsApp.

I booked the most expensive delivery option (15 business days) but It took about a month until the package finally arrived. At least I had a tracking number so I had the chance to check where it is. The dress looks good unfortunately it comes with a veil that I didn’t order ... all in all nothing special but at least I gave my wedding dress now 😉👍🏼

Dress was pretty but very ill fitting

Customer service was fast, easy to reach and they shipped my dress very fast which I could not get here through any other company. The dress arrived a month early! Unfortunately the sizing was off and the dress was too large. They offered exchanging it for a smaller size which was nice but wouldn’t arrive on time. Unfortunately, they do not take returns which was disappointing, but the did give me a small refund which for it. Not quite the resolution I was hoping for.

It was an ok experience had some downsides. I don’t think those free earrings actually exist cause mine never came. My Sherri Hill dress was beautiful though.

The website is structured well and is easy to navigate through. I really like being given the option to pay for an order through multiple, interest free payments. My biggest issue with Madame Bridal is that they emphasize making sure that someone is available at the time of delivery, yet they never sent me a tracking link for either of my two orders. I was surprised when my first order was left on my door step; I didn’t even realize my dress had been shipped until I actually received the package. I was lucky that the package wasn’t stolen, but empathize for those who also ordered online and weren’t as lucky as me. To make sure this didn’t happen again, I called Madame Bridal asking for a follow up on the tracking link they had promised in my confirmation email. They took my order number and said they would call me back shortly. An hour passed and I still hadn’t heard anything, so I called the store again. This time I was put on hold, and after a little while, I was verbally given my tracking number. I immediately went online to check the shipping status only to find out that my dress would be delivered today. Could you imagine if I hadn’t followed up several times and my dress was left on my doorstep again? Madame Bridal really needs to follow through with sending shipping links, especially considering they include this in their confirmation emails: “Please make sure you are available to accept delivery since some shipments require your signature.”