Madame BridalReviews of madamebridal.com

My first experience with Madame Bridal was excellent ... the second experience was the complete opposite. I am giving two stars instead of one star based solely on my positive experience with my first purchase and also because they do carry some beautiful dresses. Similar to the one star review of Kathy below, I found their communication to be subpar and misleading. I purchased a dress for a family member's wedding last summer. The owner (at least I believe it was the owner with whom I was corresponding) was helpful in telling me how to do my measurements (I have a hard time finding dresses that fit me properly) and I purchased a beautiful dress from Madame Bridal that I only needed to hem. When it came time the following year to purchase another dress for a family member's wedding, I went back to Madame Bridal as a loyal and happy customer and picked out a dress I liked from the site. I asked the owner via text if the dress fit similarly to the prior one I purchased and if they had my size. The owner replied they did not have it in stock in my size and suggested the dress in other colors as well as other dresses (ironically, one of the first dresses he suggested is what I ultimately went with and I loved it - it is a shame things unfolded as they did as I would have continued to order through them for years to come). I replied that I had found the dress in the color I wanted in my size on another site called Couture Candy and so I was just going to buy it from them. The owner wrote me and said he wanted to keep my business and that he could have the dress sent to me in 10 days. NOTHING was said in our text exchange about it being a special order or advising me that I would not be able to return it (I thought perhaps they had located it in their inventory in my size). I would NEVER have purchased it through them if he had told me that I could not return it (as more often than not, dresses don't fit well on me and I need to try on several before something works). The dress came and it fit horribly- nothing like the other dress by the same designer - and when I went to return it I was told by the site's customer service that I was not allowed to return it as it was a special order for me. I wrote the owner and he said that they would allow me a "one time return" - but then I was told by the site that they were going to charge me a significant "restocking fee." I responded that was not acceptable to me as the website states you are allowed to make returns and just have to pay the return shipping fee. I was never told in my text exchange that the dress was being special ordered for me, that there were no returns on the dress or, that if they waived that restriction, there would be a restocking fee. This is critical information to share with a customer if you are indeed preparing to do a special order for them. Ultimately, they waived the fee and I went to place another order with the credit I had from the returned dress, however, I was told that if this second dress did not fit that was it - I was not allowed to return the dress. I wrote to the owner and shared the screen shots of our exchange from the week and a half prior (I returned the first, ill-fitting dress immediately) showing that NONE of these restrictions which contradicted what I read on the site were conveyed. He simply ignored my message (maybe if he had acknowledged his mistake and apologized I would have not posted this review and moved on - but I found his ignoring my message to be incredibly rude and unprofessional). Obviously, I was prepared to enforce my rights as a consumer if needed but who needs that stress? Fortunately, the second dress fit and looked great. I felt the need to share my experience with others so that they do not have a similar negative experience as I did. If you chose to purchase a dress through this site make sure the return protocol is set forth in a CRYSTAL CLEAR manner in writing. (Should Madame Bridal respond disputing my account of what happened, I saved all of the texts which I can share)

There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arrive the next week after my transaction was complete. Instead, I was left to call several times to confirm where exactly the dress was. Warning--no one returns your calls either!

The zipper doesn’t zip well and the detachable skirt threads have come off. Poorly made. Very disappointed

You let me give you money for a dress you did not have and then did not give me back the money after I took a cheaper dress

The prices are good but you need to read carefully before buy it. Because there's no returns or exchanges. Its better if you look and try your dress in the store

I need to exchange my dress,I emailed, nobody answer me so I called they just keep saying send us the email so I send the email again still nobody answer

They don’t let you return clothes. Even when you spend thousands of dollars on it. Their unprofessional response below is a reflection of how they do business. If I was lying, they could have outlined their refund policy to prove otherwise. But instead, they try to gaslight everyone into thinking people who write reviews don’t have a genuine experience. If they truly wanted to learn more information about me, trust pilot has a feature where you can privately ask for that through the platform.

Beware if you think ANYTHING you purchase can be returned. I read the return policy several times before purchasing but alas, ended up with a $600.00 dress I could not use or return. Nothing is returnable!