Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Madame Bridal (madamebridal.com) has 514 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing514 approved reviews, newest moderated first
Grac
did not fit and they told me i could return but i couldnt
Response from Madame BridalJul 10, 2020
We regret you feel this way. You called months after a delivery of a dress to your address for a return. Returning a dress after such long time does now allow us to request the same from the designer. Have a nice day https://madamebridal.com/testimonial/
Nichol O.
I was told by a local shop that a flower girl dress we wanted for a December wedding was discontinued. I found the exact same dress on the Madame Bridal Website and after chatting with Brad Simon on LiveChat, was relieved to find out it was not. I have every intention of ordering her flower girl dress in a couple days after I figure out what size to select. Madame Bridal is a true lifesaver!
Response from Madame BridalJul 18, 2020
Hi Nihol we are truly delighted we were able to save the day. We hope your daughter enjoys her beautiful dress.
Becky K.
Absolutely love the Christina Wu gown that I chose!
Response from Madame BridalJul 18, 2020
Hi Becky, My staff at Madame Bridal and I are so happy to hear that your Christina Wu gown it and looked so nice on you https://madamebridal.com/christina-wu-17869.html we hope you enjoy and have a safe weekend.
MARIA W.
I spoke with Brad who is a customer representative, and was extremely helpful and made me feel confident ordering the dress from this company. Shipping was going to be about 10 days but when Brad told me I would get it in 4 days, that sealed the deal for me. Especially with the covid virus, my son and his fiance decided to get married at the end of July and I was a little nervous that I would't get the dress on time. Thanks Brad for being so helpful!
Response from Madame BridalJul 18, 2020
Hi Maria, This is Brad. I am so grateful the dress you ordered from Madame Bridal was so successful. I hope your son's marriage is a delightful and memorable event for your entire family and wish you all the best.
Patricia L.
The dress you sent is NOT a size 18 and as long as your not going to pay me back, I WILL NOT send the dress back. Give me back my money and you'll get the dress back. This is NOT up for negotiation.
Prudence
Dress was pretty but very ill fitting
Jeanette L.
The customer service is superior! One, I am pleased with the selection of gowns; two, all of my questions were answered (being that I called from Las Vegas, I was treated as though I was there, in the boutique, with a glass of champagne); and three, my gown arrived quicker than expected. Thank you for treating me like a VIP! You have a loyal customer!
Response from Madame BridalJul 18, 2020
Hi Jennette Lee thank you so much your your king and generous review on Madame Bridal online service. We hope you enjoy your day.
Victoria M.
Great service!!! So polite. Called today needing explanation about a wedding dress color, whether ivory or white. I got the best response that was SO HELPFUL! I enjoyed the friendly conversation and the great advice. Will definitely be calling back in the future if I need help and will be shopping here again. 10/10 recommend !
Response from Madame BridalJul 18, 2020
Hi Victoria it was a pleasure speaking with you. I am happy that our explanation about ivory and white wedding dresses was clear. Please take care of yourself.
