Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Madame Bridal (madamebridal.com) has 514 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing514 approved reviews, newest moderated first
Mary L.
I wore this dress for my daughter’s wedding and received so many compliments! The dress is beautiful, comfortable and very well made
Response from Madame BridalSep 7, 2021
Hi Mary, thank you very much for purchasing your mother of bride dress from Madame Bridal.
Zhanna
I chose a beautiful dress from Madam Bridal, but I wasn't happy with the service. I didn't receive my dress in time. I was promised to get the dress on April 10th, (2021). I got it 3 weeks later from the promised day. During 3 weeks I wasn't able to get an answer on when I would receive my dress, I feel stressed! I emailed the Madam Bridal company about the status of the shipping day, called, and send a text on WhatsApp.
Response from Madame BridalAug 8, 2021
Hi Zhanna, thank you so much for purchasing purchases your Boho wedding dress from Madame Bridal. Due to the situation with the pandemic, we do advise that some of the deliveries are pushed forward a few weeks. We hope you enjoy your dress and the very best of luck with your marriage.
Tonya B.
Beautiful dress
Response from Madame BridalAug 6, 2021
Hi Tonya, thank you so much for ordering this this A Line traditional wedding dress from Madame Bridal. I hope you have a joyous wedding.
Kelly Ann M.
Do not order from this company! Madame Bridal emailed me asking me to mail the dress back for a return, which I did. They received my dress for return on June 11th, and I’ve still heard nothing from them until I again emailed them, and their response is below. They have my $600 dress that was returned and will not return my money! What is even happening here with these people? I had to file a dispute against them because my dress was MIA and no one would tell me when it was coming or if it even was coming! I had to find a bee dress days before my daughters wedding because I trusted that Madame Bridal was actually sending a dress I paid for within the allotted time they told me it would be there. My dress was ordered and I was supposed to receive it within 10 days, I received it on the 33rd day, after my daughters wedding, it was useless to me at that point. They never emailed me ANY updates on my order, delivery, nothing. Their live chat representatives would tell me they will call and they never did. I have all my records of that as well. They have lied since day 1 and now have kept my dress and money. *update - Madame bridal has refunded my money, as they should. In response to their response. Not only did I never receive a confirmation email of my order, but I received nothing from them in regards to when my delivery would be until day 25. I called multiple times, no answer and no voicemail. (Try and call them, you will see this is true). Also, I would try to discuss this matter with them via their “live chat” only to be lied to that they would call me. NEVER RECEIVED ONE PHONE CALL - I invite Madame Bridal to provide any evidence that I am not giving accurate info. I have ALL PAPERWORK FROM ALL CONVERSATIONS AND MADAME BRIDAL HAS YET TO SHOW ME A DATE STAMPED EMAIL TRYING TO COMMUNICATE WITH ME - shame on you for lying! I stand by my initial comments - do not purchase from this company! No one answers the phones at this company and their voicemail is always full, so you can’t leave messages- do not and i mean do not ever buy from this company!! UPDATE: THIS MORNING I RECIEVED AN EMAIL SAYING THEY WILL NOT REFUND MY MONEY NOW BECAUSE I LEFT A REVIEW ON TRUSTPILOT. THEY HAVE MY DRESS, WHICH THEY TOLD ME TO MAIL BACK FOR A RETURN AND THEY HAVE MY MONEY AND I HAVE NEITHER - THEY KEPT MY MONEY AND DRESS! This was their response: Hello Mrs. Messer, We just received your sad review on trustpilot which is very unfortunate because the reason we couldn't refund your card was because YOU DISPUTED even before receiving your package. Really? Calling someone a thief for a small family business that feeds 3 families? I'm wondering what kind person would do that? I opened an exception and accepted YOUR return with refund for a dress that first of all was a FINAL SALE and again you agreed with our terms and conditions prior to placing your order and I have records to prove in case we need. But I wish you the best and God bless you with health and happiness. CC>The Law Office of William G. Shofstall Mr. Shofstall please keep this email for our records and future purpose *update - Madame bridal has refunded my money, as they should. In response to their response. Not only did I never receive a confirmation email of my order, but I received nothing from them in regards to when my delivery would be until day 25. I called multiple times, no answer and no voicemail. (Try and call them, you will see this is true). Also, I would try to discuss this matter with them via their “live chat” only to be lied to that they would call me. NEVER RECEIVED ONE PHONE CALL - I invite Madame Bridal to provide any evidence that I am not giving accurate info. I have ALL PAPERWORK FROM ALL CONVERSATIONS AND MADAME BRIDAL HAS YET TO SHOW ME A DATE STAMPED EMAIL TRYING TO COMMUNICATE WITH ME - shame on you for lying! I stand by my initial comments - do not purchase from this company! DO NOT BE FOOLED BY THIS WEAK RESPONSE - it is lies! Even the worst baseball player hits the ball every once in a while, doesn’t mean their great at baseball - you are batting 100. You may have a few good reviews, but read further everyone and you’ll see many like me (oh and your link below doesn’t work). And I accepted the monetary return, I don’t even know what you are trying to say about me not accepting it? Your response, makes no sense my friend. Hire more people and work on your company structure instead of posting lies about angry customers. I’m sure you have a phone ringing somewhere that you are not answering. And check your voicemails while you are at it. ⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️
Response from Madame BridalJul 8, 2021
To follow up... Your inability to read our emails and accept our offer to fully refund you leaves us no recourse but to allow the rest of our loyal customers to speak on our behalf: https://madamebridal.com/testimonial/
Niverj
Had a problem with the delivery date, bank got the money back and the store reached out to rectify.
Response from Madame BridalJun 6, 2021
Thank you so much NiverJ
Karen
I purchased one of your beautiful gold gowns for our daughter’s wedding that was just this past weekend. I ordered the dress months ago and couldn’t wait for the Big Day to arrive. The Madame Bridal Company was great and helpful with any questions. Dress was made well and it was so gorgeous!! Thank you
Angela
Madam's Bridal gown was as beautiful as shown in picture and fit nearly perfect. I had the fabric taken in slightly in the chest as well as hem keeping the lovely train. My only concern with the company was not having a reasonable number of dress sizes in stock. The dress was made in China and shipped within 3 months. This made it a special order and non-refundable.
Response from Madame BridalApr 24, 2021
Hi Angela, thank you so much for your positive comments about Madame Bridal. We appreciate hearing from you. We hope the Eggplant Mother Of Bride you purchased will be stunning for the wedding. All the best to you and the rest of your loved ones.
Farrah P.
Order was placed in Feb expected to arrive in 5 business days. After confirmation, recieved email next day that order will be delayed until May. Need to improve logistics and shipping
Response from Madame BridalApr 14, 2021
Hi Farrah Pierce, thank you for sharing your information about the Jovani evening dress order. Our bridal, evening wear and prom store would like to present the following facts. 1- You did not place a rush order. 2- Immediately after you placed your order we contacted you about the delivery time. You confirmed that you accepted the delivery time. This is the content of your response: Feb 8, 2021 9:36:12 PM|PENDING Customer Notified Thank you for your text.. May first week should still be fine.. please keep me updated with the order should it change.. its for my Gf, and she really love that dress. Thank you again for the update. 3- You placed your order, we provided you with timely and informative service as we do with all our customers. 4- Therefore we are obliged to let the rest of our clients do the talking: https://madamebridal.com/testimonial/
