Madame BridalReviews of madamebridal.com

Great experience working with Simon at Madame Bridal!! Everything went smoothly with my dress order… even came earlier than anticipated!! Highly recommend using them!! Very professional!!

My sister ordered a dress from here for my wedding. She ordered based off the size chart but unfortunately it was too small. We called the next day to see about exchanging it for a different size and the guy on the phone very rudely told us we have to send an email, so we did right away. Over a week goes by and still no response. We called again and explained the situation and the guy just hung up! Tried calling again multiple times and no answer. They gladly took our money and now that they have it, they have no interest in making sure we’re satisfied with the order. Do not order from them unless you want to be stuck with an expensive dress that you can’t do anything with. These people are disgusting. Beware!! EDIT: Funny how under every bad review (which they are a lot of) they lie and just call it a fake review. You’re really just making your business look bad because this shows how you don’t value your customers at all. If you did, you would respond to the email that was sent to you on 10/30/24 and try to rectify the situation. Horrible customer service.

Madame Bridal came to my rescue when I could not get the gown that I wanted anywhere in NY. I desperately went on line, saw their website and spoke with an extremely helpful gentleman. He had the gown and shipped it to me in 5 days. Thank you, I wore the gown for my daughters wedding and loved it!

i walked in and i instantly felt welcomed. the atmosphere is very positive and i ended up getting a discount on my prom dress for looking good in it! the dresses are gorgeous and very affordable and i have bought 3 dresses here so far and will 100% be buying more.

Great service and price. The staff was very helpful and they have a large inventory with top brand names likes Sherri Hill and more. I will be back for my daughter prom dress.

Albert was fantastic. We shopped for a beauty pageant and found the gold mine. We walked to so many stores but when we saw Albert we were in love. The dress is magnificent!!!! I Am going to win for sure. Come one come all. You need to come here.

Albert was terrific in assisting my wedding & reception dress! I ended up selecting the first one he picked for me!

very helpful and kind, great quality dresses, beautiful store great service very awesome!