MacKenzie-ChildsReviews of mackenzie-childs.com

I placed an initial 15 piece order that was over $2300. I signed up and was awaiting a coupon to arrive to me. It was not coming, and it was after 9pm and I just wanted to finish up my order ... so I placed it *Assuming that I could just respond with my coupon code once it arrived. *I too have a business and we apply codes for our customers all the time without any issues. This is a simple office procedure. It does not require items to be UNshipped or any other such matter. The next morning the code for 15% off came to me. I immediately sent an email requesting that I use this code on my order instead of the website one that was on there. They then sent back a series of emails avoiding my initial request of [removing the old code and implementing the other one]. ... stating "We are unable to add the additional coupon code you are asking to be added. Unfortunately, we do not allow coupon stacking, I apologize". I responded and clarified my request. .. still getting the same response. *Understand that the initial coupon was only valid on a couple of SALE items that were in my cart and not on the MAIN ITEMS that I was purchasing ... full pots, pans and kitchen vases, displays ...Clearly I would prefer a few hundred dollar refund instead of a $35 one! I was told "Sara (MacKenzie-Childs) Apr 11, 2025, 5:52 PM EDT Hello, The XXXXX-XXXcoupon code is available for all items. Unfortunately, since this order has shipped and billed, we are not able to remove the code already placed on an order and exchange it for another". Really? Ok, can I please speak with a manager on this. This should not be so difficult. I tracked the order and it was NOT picked up by their carrier as of yet. **Again... not that items should need to be IN HOUSE to perform a price adjustment????? And again ... I reached out PRIOR to my order even being shipped. PRINTING OUT A LABEL does NOT EQUATE to the items actually being picked up. I have been shipping for 25 years and am well aware of how things work. Many back and forth emails with NO help. I have looked at their policy and they will accept returns within 90 days. And will do price adjustments within 10 days. ... but will NOT help a brand new customer with a very large order to just switch out a coupon code within 15 hours of a purchase ... and mind you that time window was because they were closed and it was the wee-hours of the night???? I just cannot FATHOM why they would not help me. I am perplexed. Do you think you Gained something from this experience? I Would have purchased many more things in the future, but, I no longer feel comfortable with your company. I can NOW SEE why they do not have customer reviews on their website. It is because they would all be BAD. I cannot state how Frustrated and mostly, Disappointed I am to be in this situation. A few hundred dollars will not break me! I would expect Better Customer Service from a company that has been in business so long. *End - Finally, after 5 customer service reps someone did what I requested and offered to add on the coupon that would go on all of the items in my cart. It should NOT have taken over 12 emails and 5 people to accomplish this though.

DONT DO IT !!! THIEVS , LYERS , PRODUCTS FROM CHINA PAINTED BY KIDS SLOPPY WORK . STARIGHT UP GARBAGE .WORST PLACE EVER. YOU BEEN WARNED !!!!

I placed an order was charged/paid. Says I’ll receive it Saturday. Today they tried to charged my card again for a totally different amount for something I did not authorize or order. Luckily I lock my card after every purchase and it was declined. How we is is very unscrupulous practice. I wish I would have searched this companies reviews before I ordered. Hopefully I’ll receive the order o did place and it’s in good condition.

I really wish there was a way to leave 0 stars (or even less than 0 stars). I am going to invite anyone reading this to contact me for more details than I can write in this space. Hopefully that will be someone who really wants to intervene on the behalf of those of us who have made the mistake of purchasing from this "company." Or would like to avoid the big mistake of choosing to purchase from this "company" in the future. Perhaps a lawyer who would like to discuss action. It should be obvious, but I have had not just one but three consecutive horrible experiences with this "company." I can concur with many others below. There is absolutely zero customer relations staff. Well, not a single person who cares to actually resolve a customer's concern. Like the old saying, fool me once, shame on you. Fool me twice, shame on me. What do you consider yourself if you try yet again, believing that surely the same miserable experience will not happen again. An idiot. That's what you can call yourself. STAY AWAY FROM THIS "COMPANY!!!!!!!!!!!!!!!!"

The worst run company I have ever purchased from!! No Customer Service or any way to contact them after placing an order. Also, no confirmation email is sent to you stating your order was received. But when you look at your credit card, the funds were withdrawn! It usually takes weeks before you receive an order! Now QVC is selling this brand, next you will see Mackenzie Childs at 711.

The reviews are all correct. The company just will not stand behind their product. I got the heart kettle ($300) for Christmas, the enamel is cracked so the spout leaks badly. I haven't even used it one time yet and they refuse to warranty it. It's bazar. Do not order from them as if something goes wrong you are out of luck 100%

Only half of my order came in and they will not respond to my email!!!

I received the monogramed "M" tumblers as a wedding gift. They're beautiful and everyone loves the look BUT after my second time *hand washing* them, the letter "M" started to peel off in the corners. I love the glasses and would like to order more to replace these ones, but being how pricey their items are, I don't know if it's worth it or not being that I did everything the description said to do for cleaning. I am a hardcore MC owner and have not had any issues with any other kitchen items.