MacKenzie-ChildsReviews of mackenzie-childs.com

I bought online 2 Gingerbread Cookie Trees (one large and one small). The large one was like expected but unfortunately the small one doesn't have definitively the quality of the big one. The small one had no contrast between the "gingerbread cookie" and the "ice sugar". So, I ask them for an exchange and after asking me pictures they reply "Thank you for providing the photos. Our products are made from a few different vendors and therefore all will vary in coloration. The uniqueness of the products and variations is one of the things we love most about our brand". They don't have a serious quality service or no quality service at all and they explain to you when you don't have what you ordered that it is NORMAL! But SORRY when you buy something you WANT to have exactly what you see! So, they didn't accept an exchange, they didn't offer a free return! And they wrote "The only way to guarantee you get products that match your liking in the future would be to hand pick them at a retail location"!?!?!? Can you imagine a company with less concern about online costumers? The products come from China with China quality.....

First time ordering through McKenzie Childs had a horrible experience they sent me the wrong item so naturally, I tried to call them rectify it. Unheard of that accompany of this high-end product does not have a customer service number. After going through hoops and tracking down a number, you call that number and get redirected to an email. Finally spoke with the representative. She said that she would send the return label to send back the wrong item and send the right one neither of which has been done then I go on the circle again of trying to call someone to get this resolved .

I ordered an over $500 stuff online at end of Nov 2025. So far , I have not received any items and had been notified by ups of one delivery in Dec 19 , 2025. Not sure where are others? The online web site is not able to show any update! I emailed the customer service but was told it’s being shipped? I have never ordered from a web site with such a poor communication, worse service, and delayed order! I will never order from this website again site again and basically just boy cut this product! There is other stuff out there better than this one! I did not check review thinking it’s a reputable product but something is very wrong with this company! After I emailed , I still do not received any responses yet???? What a mistake! I guess I can call credit card to dispute and never order it again ! I am surprise with a reputable company will have such lousy services!!!

This is NOT the real MACKENZIE-CHILDS, this company has copied all the real Mackenzie-childs items (just like China does with every quality product) I ordered a piece, knowing it wasn’t the real thing, to check it out and it has been 3 months and still hasn’t arrived. I have emailed the “company” several times and heard nothing. I don’t know how can they get away stealing people like this...

They have a good product but the customer service does not match up to that standard.

Horrible customer service. After spending thousands of dollars in product, I finally came to the conclusion that despite the hefty prices of their products, the workmanship and quality lacks severely. Several items came unglued in a very short period of time. The table runners have a piece of fabric glued to the bottom and it easily came unglued. The two topiary I bought simply fell apart. The flower in the pot keeps falling down because the narrow bottom of the pot is so small that it does not carry the weight of the flower. The expensive tea cups get so hot that you can not handle it without burning yourself due to the metal material they use. Should I go on?

I’m extremely disappointed with my experience. I ordered products that were marked as “delivered,” but no package ever arrived. I immediately escalated the issue because I have international travel on 10/18 and needed the items as a gift that was specifically requested. Unfortunately, customer service repeatedly told me the same scripted response—that they must wait for the UPS investigation to finish, which can take up to 8 days. That timeline simply doesn’t work for my situation, yet no one offered any alternative solutions such as resending or expediting a replacement. I expected much more from a company that presents itself as a premium brand. This experience was frustrating and disappointing, and it’s made me rethink ever ordering from them again.

I waited years to get my Mackenzie-Childs canisters. I finally bought them this year. I spent over $550 on 4 canisters and wow! 6 months in I noticed that the gold Mackenzie-Childs plaque is peeling off. The items are of poor quality. Save your money. I reached out to their customer service and they pretty much said they could not help me. It's unfortunate to say that I will never buy another one of their products because I wanted to leave my McKenzie child's products to my children. I don't think I'll be able to do that.