mac.bidReviews of mac.bid

The actual employees at physical locations are wonderful, this is a review for their “customer service”. The lady who took my call was extremely rude, unprofessional and tried telling me I wasn’t the account holder because of my name. ( my name is Christie Cothran and I’m the 4th male with the name Christie in my family) I enjoy using the app but MAC.BID needs to seriously consider revamping their customer service system because they will lose a lot of loyal customers. Completely disgusted with how there service is

There is something very fishy going on here and a MacBids in general. Please be very wary and stay away. Notice my screenshot showing I won these actions ( i notived Trustpilot doesnt have photos). At times I even had a Max Bid still in place when I won. I circled the bids and max bids in red and underlined the notice “Auction Is Closed” four time in a row. I complained, and of course, they tried to place the blame on me. The picture does not lie but MacBids does lie. They will not admit their system is messed up and broken. Could even be crooked. I thought this happened in the past, so this time I was ready with a screenshot. MacBid will not make it right for me. Be very leery of crooks.

They confiscated my items because the Store closed before its normal operating hours and expected me to know from a sign that they hang on their doors! Like I live right in front of their doos which will led me know their updated office hours. I was in front if the store around 3:30! No update on website office hours, no email notifications nothing! There is not even an office number easily accessible to ask store hours. Ridiculous business mentality horrible customer service at the location! Reporting this nonsense on BBB (Better Business Bureau) as well.

There is a certain amount of risk when you buy returns. However a recent interaction has ended this relationship. I won a bid and was supposed to pick the item up on Dec. 31. I went to pick up the item and the had closed 3 hours early I attempted to place the item on hold and received a notification that my item had been restocked. Called on the 2nd the first available day of what they call customer service and was told they had sent out the hours on the 30th. I searched the emails and there was no notification. That is not the worst of it. The idiot I spoke to was rude , disrespectful and didn’t treat me like a customer he treated me like I owed him something. If your looking to get ripped off and give your money away then do business with mac bid. You might win a few good deals but in the end they are always stealing from you. It is not their intention to be fair. In the 68 deals I allegedly won 40% were junk. If your looking to save money this is not the place to do it.

Absolutely unprofessional and rude customer service. I went to pick up an item on the 31st of Dec. At 3:45. Got there and myself and about a dozen others were greeted to a note on the door saying they closed at 3pm. It's not a holiday. There was not an email or anything on the site that said they would be closing early. I asked if I could still pick up my items. He said Absolutely not. That I forfeited my items,and the notice was on social media. Not everyone goes on their social media site. He said they had a discussion this morning. January2ND. And said, they will not be issuing any kind of refunds to anybody. And basically just said I was out of luck.

So I fully understand the concept of mac bids you get a chance to buy stuff at a discount but at the risk of damaged or missing parts. What I can't accept is the fact that you bid on a item and you get a totally different item then they basically say f off

This company m@c. bid is a joke. Anyone that buys this sent back ,refunded , missing part, junk from this company is a joke. JUST GO BUY FROM THE STORE WITH A WARRANTY OR RECEIPT!!!! That way you know what you ate getting. Too many bad experiences with these rejects.DONT BID ON THIS SITE. THIS IS YOUR FAIR WARING!!!!!!!!

I saw a high priced medicine cabinet on there, Ibid on it and won. I drove an hour each way to pick it up. Brought it inside realized it wasn't the item that was described. So I drove another hour up and back fro them to tell me it was mislabeled! And on top of it, it may take 2 weeks for my refund to show up! Screw this place! Never again! 4 hours of my life I will never get back. This place is a rinky dinky joke!