lyrahealth.comReviews of lyrahealth.com

I have access to Lyra through one of the large, well-known companies I worked for, so I had high expectations. Unfortunately, my experience has been disappointing. One therapist I saw came across as judgmental rather than supportive, which made it difficult to build trust. More recently, I contacted customer support, and the representative sounded disengaged, spoke very quietly, and the call ended after less than a minute without my issue being resolved. Based on these experiences, I have concerns about the consistency of the quality of both the therapists and customer support. While I can't speak to Lyra's hiring practices, the service has not reflected the standard I would expect from a provider partnered with major employers. In my own circle, many colleagues who work at large companies choose to pay out of pocket to see therapists outside of Lyra because they've had better experiences elsewhere. I hope Lyra invests more in therapist quality, customer support, and accountability, as the service has the potential to be a valuable employee benefit but currently falls short of that promise.

Absolut unbrauchbar! Dienstleistung ist in jeder Hinsicht eine Katastrophe. Wir haben den Vertrag als Firma nach einem Jahr wieder gekündigt.

I struggle with complex ptsd and suffer a lot with my mental health. I have been using Lyra through my work for the past 3 years and they have failed me. Being on medication for your mental health requires you NOT to miss your medication as it can cause worse symptoms. Well my Lyra provider went MIA and I went 5 days without my medications. I reached out to Lyra for help and they did NOTHING to resolve this issue with one of their providers. If you struggle with mental health please consider using another resource besides Lyra Health. They can NOT be trusted with your mental well being.

They are scammers and do not follow good business practices, good luck making an appointment and putting your money at risk

Worst customer support I have ever experienced. Whenever there is an issue (eligibility, session count, etc.) Lyra's representatives without fail immediately point their fingers at anyone else besides themselves, leading you on a wild goose chase with your sponsor-employer or therapist, only to then find days or weeks later that the root issue came from Lyra after all. You basically have to become escalated to get anyone to even read or comprehend an email instead of receiving a canned response that doesn't address the actual issue at all. And forget phone support. They will act like they are trying to help you while putting the blame on anyone besides Lyra, and giving you differing information each time you call. Lyra takes zero initiative to investigate or resolve issues that are not the patient responsibility. They will task YOU, the patient, to be the mediator between your employer and Lyra, or between your therapist in Lyra, even for matters that should purely be resolved between Lyra and them. They will make you project manager of that. For something that's supposed to be a mental health benefit, their support experience is bafflingly negative. The amount of stress I've undergone through wrestling with Lyra's incompetence has outweighed any benefit of the therapy gotten through it.

The worst company to work for as a therapist. Constant micromanage, bullying and harassing behaviors from the supervisors. They push therapists to keep clients returning to therapy when it's no longer clinically necessary. They don't want want clients to get healthier because a sick client makes the company more money. incredibly unethical. Don't work for Lyra if you value your professional license.

I had an extremely disappointing and maddening experience with Dr. Kynan Metoyer during a recent telehealth appointment. From the moment the call started, he was rushed and uninterested in actually listening to me. When I tried opening up about my mental health struggles, he responded with dismissive comments like and made me feel judged instead of supported. Rather than asking thoughtful or open-ended questions to better understand what I’ve been dealing with, it felt like he had already made up his mind before the conversation even started. The entire appointment felt cold, rushed, and lacking compassion or professionalism. What upset me most was how invalidated and dismissed I felt afterward. Reaching out for mental health support is already difficult, and no one should leave an appointment feeling worse than when they started. Patients deserve to feel heard, respected, and safe during vulnerable conversations, and that was absolutely not my experience here. I would not recommend this provider to anyone looking for compassionate mental health care. You’d be better off not going to therapy at all rather than going to this dude.

Very poor mental health therapist