lyrahealth.comReviews of lyrahealth.com

Lyra is absolutely terrible and the therpist I had, Sean Thomas, was the absolute worst mental health provider I've ever worked with. You have to watch these absolute terrible cartoons that really trivialize serious mental health issues. I also felt that they were using AI in the sessions to coach the therapist. The guy I worked with, Sean Thomas was clueless. He cut sessions short and lied about having health issues to get out of a session last minute. That is absolutely disgraceful for somebody treating mental illness. He also had this really strange take that it was okay to lie at work if your family depended on the job. He was a typical phony Christian. I really hoped to get a secular therapist but was shocked to see he was side gigging a Christian motivational insta account. I provided feedback/a complaint to Lyra on Sean Thomas cancelling an appointment with an obvious lie. If you get stuck with him, run as fast as you can. If you have to use Lyra, use it as a temporary bridge to get a real therapist. The only good thing is that it motivated me to find somebody I truly enjoy working with. As far as a last complaint on Lyra, they take absolute forever to get session notes which I needed for leave management. It would typically take 7-10 business days to get the notes. One time, it took about 10 days but they forgot to send the notes, so it was just blank message. I then had to wait another 10 days to get the notes. All my other healthcare providers get me notes in 3-5 days.

I would give negative stars if it were possible. Lyra uses canned videos that are a "one-size fits all mentality". The videos were best for a 7th grader that knew nothing about psychology or or therapy before. The videos presented overly simplistic views of real problems like severe anxiety, and depression. The solutions presented were also poor. In addition, I went into therapy due to continuously reliving a past traumatic event that I realized I hadn't dealt with, and knew I needed to work through it. The first session my therapist told me I talked to much about the past, but I was THERE for an event that happened in the PAST. I didn't know what to talk about after that because I didn't think I was allowed to discuss the traumatic event I was there for, so I only went for 4-5 sessions. It wasn't helping. I wasn't getting any useful strategies at all.

I attended my appointment on time. After a brief conversation, the provider gave me the choice to continue or end the session early. I chose to end it, but was never told this would be considered a “late cancellation” and result in a $185 fee. Had I known, I would have continued the session. Lyra refused to refund the charge. Dealing with this has caused significant additional stress and anxiety while I was already seeking mental health support. Extremely disappointing and unfair experience. The written consent I signed specifies fees for cancellations within 24 hours, rescheduling, or no-shows. It does not explicitly state that ending an already-attended session early counts as a late cancellation. An Update: I repeatedly asked Lyra to identify the specific contractual provision authorizing this charge. Instead of answering that question, my refund request was denied, and my formal grievance has remained under internal review for over two weeks without a substantive response. I find this lack of billing transparency and accountability deeply disappointing, especially from a company providing mental health services. I am sharing my experience so others know to ask about potential charges before agreeing to end an appointment early.

There can be a significant disconnect between the values Lyra Health promotes externally and the workplace culture employees may experience internally. My experience raised serious concerns about psychological safety, excessive monitoring, micromanagement, inconsistent management practices, employee wellbeing, equity, and accountability. In my experience, manager Marissa Bodner and director Kristi Lotti specifically contributed to what I experienced as a toxic, unwelcome, and ethically concerning work environment. Their management and leadership practices contributed significantly to my concerns about psychological safety, fairness, inclusion, employee support, and how concerns were handled. The culture can feel heavily metrics-driven, with employees subjected to extensive scrutiny and performance monitoring. In an environment involving emotionally demanding work, this approach can contribute to stress and burnout rather than professional growth. There are also serious concerns regarding equity and inclusion. Employees from different racial, cultural, disability, and other underrepresented backgrounds may experience workplace expectations and management practices very differently. In my experience, concerns involving racial bias, disparate treatment, disability-related needs, harassment, and retaliation were not handled in a way that created confidence in the organization’s internal accountability systems. One of the most troubling aspects of my experience was what happened when workplace concerns were raised. A mental-health organization should encourage employees to identify potentially harmful dynamics without employees fearing increased scrutiny or professional consequences. There can also be substantial inconsistency in how employees receive flexibility, support, feedback, and opportunities to improve. When expectations are not applied equitably, employees can reasonably question whether performance standards are truly objective. This is particularly concerning within the mental-health industry. Employee wellbeing and the quality of services provided to clients are interconnected. Burned-out, distressed, excessively monitored, or unsupported professionals cannot consistently be expected to perform at their best. For that reason, I believe some of the practices I experienced can be harmful and potentially dangerous. A company cannot completely separate the psychological safety of its workforce from the quality and safety of the services that workforce provides. The overall model can also feel exploitative: emotionally demanding work combined with intense productivity expectations, monitoring, and limited psychological safety can leave professionals feeling more like replaceable metrics than valued people. Prospective employees should carefully investigate the realities of management culture, performance expectations, monitoring, accommodations, equity, employee relations, and psychological safety before accepting a position.

Not even one star. Too tired to get anything from them, just imagine if the person is depressed. This company should not work with international companies if they cannot supply with multilingual counselors by default. Why do I need to call / chat or even deal with having to find English speaker in non English speaking country? You, Lyra, just need to go for local companies who have local employees and then you can offer your local counselors. I have already reached out previously about it, and it looks like a company is not looking to implement feedback, well, good luck

The platform is terrible, unstable and not easily navigated. I had multiple issues where calls would drop mid session. Therapist even acknowledge they platform was buggy and experiences frequent connection problems. Therapist aren't even good. Not very professional and instill confidence in their expertise. Had therapist cancel less than an hour before an appointment via the online chat.

I had a deeply unsettling experience with Veronica Martinez through Lyra. Initially, she was kind and encouraged texting as our primary communication, but she eventually switched up and became incredibly rude, acting like I was a nuisance for using the dynamic she created. More importantly, her approach was unprofessional and dismissive-she made excuse-laden comments about a person who committed sexual violence against me, suggesting they were just "going through a lot," and was condescending about the reality of identifying a stranger online. This two-faced behavior and victim-blaming attitude is harmful to anyone seeking actual trauma support.

I was very disappointed with my experience with this therapist. Rather than focusing on the couple's issues, she diagnosed me individually prematurely. When I requested we move to relationship counseling, her approach was unhelpful. This experience only served to worsen our marriage.