Grace W.
While some of the therapists on Lyra’s…
While some of the therapists on Lyra’s platform are new in their careers, others have decades of experience—and unfortunately, neither group seems especially strong. Either they’re just starting out, or they’ve been doing it a long time and still aren’t great at what they do. So overall, the quality of therapists being offered doesn’t feel high. On top of that, what really concerns me is the payment process. You or your company signs on with Lyra, and the assumption is that payment is handled securely through their system. But almost every therapist still asks for your private credit card info separately, which completely defeats the purpose of using a platform like this and raises serious concerns about privacy and security.