Luxury ConfidenceReviews of luxuryconfidence.com

Response from Luxury ConfidenceOct 1, 2024

Hey Nancy, Thanks a lot for sharing your feedback with us. We really appreciate it! We take all concerns seriously and want to assure you that we’re committed to giving all our customers a great experience. After checking on your orders, we can confirm that both are on the way, and the estimated delivery date is today, October 1st. The order confirmation and shipping confirmation emails with tracking info were sent to your email: *********@gmail.com. Just in case, we've re-sent those emails, so please check your inbox. You might also want to check your spam or junk folder, as they could have ended up there. We always aim to keep our customers in the loop every step of the way, from processing your order to shipping, so you can feel confident about your purchase with us. Our customer service team will continue to keep you updated, and we’re here to help with any other questions or concerns you may have.

Response from Luxury ConfidenceSep 24, 2024

Dear James, Thank you for reaching out and sharing your concerns. I truly understand your frustration and want to apologize for the inconvenience you’ve experienced. We take customer satisfaction very seriously, and it’s never our intention to cause stress or leave you feeling unsupported. While it seems there has been a mix-up with the shipment, I assure you we are here to help resolve this issue promptly. Our CS department is looking into the your order's tracking details and work with the shipping carrier to get more clarity on the situation. In the meantime, rest assured, we are committed to finding a resolution that leaves you satisfied. We will keep you updated on every step, and we are confident we can turn this around for you. Thank you for your patience and understanding.

Response from Luxury ConfidenceSep 23, 2024

Hi Linsey, Thank you for sharing your feedback. We understand your concerns, and we’re here to help. It seems the results you experienced could be due to improper skin preparation or using the wrong nozzle for your skin type. Proper use is essential for achieving the best outcome, and we'd love to offer you personalized guidance to ensure you’re getting the full benefits of the device. Our customer service team has already reached out to guide you through the proper steps and offer personalized advice to ensure you achieve the best possible results. Rest assured, if you don’t see any improvement, our money-back guarantee got you covered. We’re confident that with the right usage, you’ll experience the full benefits of the device.

Response from Luxury ConfidenceSep 23, 2024

Hi Megan, Thank you so much for reaching out and sharing your feedback. We truly understand your concern and want to assure you that we are fully committed to providing your refund. Our customer support team has already sent over all the details and instructions to guide you through the refund process. Please rest assured that once the steps are followed, we will promptly issue your full refund without any delays. We greatly value your satisfaction and are here to assist you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re dedicated to making sure everything goes smoothly for you!

Response from Luxury ConfidenceSep 20, 2024

Hi Teresa, We are truly sorry to hear about the difficulties you've encountered, and we completely understand how frustrating this must be for you. Your satisfaction means a great deal to us, and we're committed to doing everything we can to resolve the issue. Upon reviewing our records, it appears that our customer support team has reached out multiple times to better understand and address the problem, as we strive to offer the most effective assistance possible. We apologize if this process has been inconvenient for you. That being said, we fully respect your decision to proceed with a return. We will ensure that detailed return instructions are sent to your email promptly, so you can complete the process smoothly and without further delay. We want you to know that we value all feedback and are dedicated to supporting our customers every step of the way. Thank you for sharing your thoughts, as it helps us continue to improve and provide a better experience for everyone.

Response from Luxury ConfidenceSep 18, 2024

Hello Elizabeth, thanks for the interest on our products! You can find them at this link: https://en.luxuryconfidence.com/collections/all If you need assistance with the purchase, you can contact our CS at [email protected] Can't wait for you to try our amazing items!

Response from Luxury ConfidenceSep 9, 2024

Hello Sara, I am sorry to hear about your experience with your return. We do ask for informations about how you use your products: sometimes a step that seems insignificant can be lifechanging! Plus, we want to be sure that our customer gets the right attention and support from our Customer Service :-) About the return, i see you have the right address: sometimes the courier does not recognize the letter in the street number, but all the packages gets delivered with no problem. If your forwarder is not able to deliver, please contact our CS at [email protected] and we will be happy to assist you and the forwarder in order to get your parcel safe at our warehouse.

Response from Luxury ConfidenceSep 18, 2024

Hey Ben! Thanks for taking the time to give us your feedback! Keep shining!