LuxmeryReviews of luxmery.com

I sent customer service an email about a body suit that i purchased from them. It was a body sculpting suit and I have had it less than a month, wore it maybe 2 times before it started ripping in the neckline. I will say, they got back to me quickly, but this was their response: "Hi Nikki, Thank you for reaching out, and I’m really sorry to hear about the issue with your Sculpting Round Neck Bodysuit. I understand how frustrating this must be, especially after only wearing it a couple of times. Unfortunately, since the item has already been worn, it doesn't fall under our replacement or discount policy. However, we definitely value your feedback and want to make sure you have a positive experience with us. If there’s anything else we can do for you or if you’d like recommendations on other products that might work better for you, please don’t hesitate to let me know. I’m here to help! Best regards, Ikra" UPDATE: After posting this review, they responded back to me that they would send me a replacement. It was just kind of disappointing that it took me posting this review for them to care about my experience and quality of the item. I changed my review from 2 to 3 stars.

Jane helped me when the items I chose weren't right for me and let me say the customer service is impeccable. I really appreciate the time and care she took.

Great service from Steph at Luxmery. Professional and thoughtful. Great product, price and service. Thank you Steph. Sara

I like the product. It was what I expected, but I had chosen a size based on guidelines and I felt that I had chosen incorrectly -- I contacted Luxmery (worked with Ikra) and they immediately offered me an alternate size replacement garment... free of charge! No return or exchange necessary! Just the new size garment! The product (sculpting body suits) is great and their customer service outstanding - above and beyond!

Waqar couldn't have been more helpful. A quick and speedy response and a full refund. Thank you.

I purchased a few bodysuits recently and had an issue with a missing item. I contacted Luxmery and was assisted by Jane who was very helpful in resolving the problem. Jane was professional, polite and responded to my emails in a timely manner. I appreciate this kind of customer service.

Very good service. It was good to reach out to Customer survice when I needed help and information. Ikra was amazing and very helpful and solved my issues quickly and proffesionally. Highly recomend this company.

Jane responded very quickly with a satisfactory solution to my problem. She and I had been communicating about a lost shipment. She took care of that issue by my first email. This last message was to notify them that the original package had been received. Her overnight response “ keep them or give them away”. Luxmery has great customer service but very long shipping times