LuxmeryReviews of luxmery.com

Quick response to emails and super helpful and supportive. Fabulous customer support- Jane who responded to my email was friendly and answered any questions quickly.

I bought a couple of items from this company based on a review from a trusted FB creator. Unfortunately, I messed the sizes up and there is no way they will fit my plus size figure. Really disappointing, however the customer support from Jane has been phenomenal, I honestly don’t use that word lightly. They haven’t been worn cos I physically couldn’t get them on. I’m in the UK. I reached out to ask about the return process and the email was picked up promptly and explained that their range is just too small for me so couldn’t exchange it. Within minutes they had actioned a refund and suggested I give they items to someone, rather than send them back . The only downside is that I wish they did plus sizes ….. genuinely incredible customer service.

Luxury is a awesome company!!! I ordered there body suits and I ordered the wrong size. I reached out with a email and with in 5 minutes I got a response and a replacement being shipped out. Jane was so friendly and so kind. In this crazy world we live in it is so refreshing to be helped so quickly and kindly. I will definitely be telling everyone about Luxmery and there great customer service. Thanks agent Jane for all your kind help.

Great company with fantastic customer service. My bodysuits didn’t fit me unfortunately and rather than have the hassle of returning them Luxmery very kindly said I could keep them and even refunded me back the amount it cost! I have now re gifted the bodysuits to my friend (which fit her perfectly) and she is looking to purchase more. Highly recommended.

The service was great. The size I got were not the right fit, so I emailed to make a return and Ikra dealt with my query in super fast time. They are replacing with a different size and I don't need to go through the hassle of returning the wrong size. I've never experienced anything like that with a company before. I was highly impressed. Service is 5 stars. The item themselves are pretty great too, size was just the issue I had. I would recommend Luxmery.

I had received three items, one which had quite the defect with a loose thread along the whole left hip of the garment like it had been worn and ripped. The leggings I received had a loose thread right in the middle with a slight run in it, but I didn’t think it warranted a full return, even though it was a bit irritating. I reached out to customer service to let them know about the defects and that the non-defected bodysuit was absolute perfection in fit, snatch and felt better than I could’ve expected but that I would like a fix on at least the other body suit. Julie worked with me and was an absolute dream. She was apologetic about my experience and told me they would make it right immediately. She asked for very simple information like my order number and then had me confirm size etc.. I had chose to send pictures in the first place so she didn’t ask for those as they were already given. But I feel that wouldn’t have even been one of her original questions. She trusted me and in turn I felt really seen and supported. I was particularly impressed because someone I follow on Instagram reviewed the bodysuits which made me feel brave enough to make the purchase. I don’t always trust online because AI bots and the clothes might be defective and sometimes customer service doesn’t seem to exist or even the company. Anyway I was able to use her Bogo discount which means I got the items for such a good deal and I thought that because of it I might not get such good customer service. Boy was I wrong! Not only did they replace the major defected bodysuit but they also replaced the leggings with the minor defect that I didn’t ask to be replaced! Truly, this has been the most incredible customer service experience I’ve ever had. I got to do it all through Instagram messaging. Thank you Julie and thank you Luxmerry, you now have a customer for life! Signed- Not an AI bot, but a real woman named Megan from California who is so grateful for true customer service!

I had a problem with one of the shapewear bodysuits but have received excellent customer care by Ikra who sent a full replacement no quibbles Love the bodysuits Will deffo order again Thanjs

I really liked the bodysuit. I went with the advice I bought a smaller size than I would usually go for and it was the right choice. It was a perfect fit. I am a UK size 14/16 and have just lost a lot of weight so have a lot of loose skin. The XS/S fitted really well and made me feel very supported. The hook and eye at the gusset is better than poppers because they are easier to find and fit together. The adjustable straps are good but they could be thicker. It is really my only criticism. If the straps were slightly thicker they would feel more supportive. I will definitely buy more.