LuvanshReviews of luvansh.com

Measurements weren’t listed for the pendant. I received the pendant & it was smaller than I wanted. I reached out to see if I could exchange for more expensive one & was told I wasn’t able to return or exchange. Also free chain was tangled. Make sure you read the listing well before buying because you may not be able to return.

Alex was most helpful to expedite my order for Christmas! Excellent customer service and great to chat with! Highly recommend!!

Their communication and Customer Service was great. I have purchased two off the shelf items and three customized. The quality of the stones is great.

I highly recommend using Luvansh!! Where do I start? They have unbeatable prices and endless options to choose from. The customer service representative JOE is awesome! I made a mistake on my wedding ring order but thankfully the customer service representative JOE helped me out tremendously. He answered all my questions and guided me in the correct path to address my issue. Thank you guys, I will definitely use Luvansh again!

Best prices and best service and quality top notch Multi return customer

Absolutely terrible. Do not purchase from this business. Timeline: I purchased a loose diamond. A week passed. I received an email stating the diamond was unavailable and they offered 1. replacement or 2. cancellation. The replacement was of notably inferior quality, not listed on their website, and no value of the diamond was provided. I suggested similar AND cheaper alternatives to the diamond I had purchased which were up to the diamond characteristics I wanted. And TWICE MORE they denied my options and offered inferior diamonds without any concessions. Not even expedited shipping which would be the minimum they could do after they were the ones that sold an unavailable diamond and caused delays in order processing and replacement diamond selection due to their lack of communication. FYI their webchat will just direct you to email so don't even bother with that useless communication channel. Save yourself the trouble and shop at another retailer before they bait and switch scam you by saying your diamond is unavailable and then trying to send you a way worse replacement.

Alex made a return simple and easy!

I ordered 2 loose diamonds from here and they came quick and was happy. However, when I went to return one (both are returnable) I ran into issues. Turns out, every stone can have a different return window. Not a custom piece, in a setting, a loose diamond. The one I went to return had a laughable “3 day” return window. You’ll never see this during checkout and in checkout, you’ll see “free 30-day returns for U.S. orders). So that is a lie. These practices are unethical and illegal in New York. Customer support response? They’ll accept an in store refund, today only, within 5 hours of them closing knowing my order address was 12+ hours away. It’s a shame that after sale support is so bad considering pricing and shipping is decent. Mind you, I made the inquiry 7 days after receipt and was able to evaluate stones at a local jeweler well within the “30 day” window plastered all over the site.