ERIN
PLEASE READ THIS! IT COULD SAVE YOU MONEY!!!
PLEASE READ THIS!! ITS WORTH THE READ!!!! ORIGINAL REVIEW>>>> "I AM OUT $800++ DOLLARS!!! I bought earrings from them. The shipping was included in the sale. Heres the issue... SIGNATURE FOR DELIVERY NOT REQUIRED! Luvansh didnt even give me the OPTION to require signature delivery. I assumed they wouldnt ship $800 of merchandise without it. Well, they did... and because of the rampant package theft going on in our whole country, especially in the middle of a giant city like Phoenix where I live, the package was stolen. After dozens of back and forth emails... Luvansh said its their policy to ship anything under $1000 without requiring the signature. After all was said and done, Luvansh said in short... "Oh well, sorry for the inconvenience." Fedex denied any type of claim. So here I am, NO merchandise and also, still owe my credit card $817. Choose another company with signature delivery to protect your money!!!! Regarding their response…. THEIR “POLICY” doesn’t protect your money. If the package gets stolen…. YOU GET NOTHING. You cannot even CHOOSE to require signature delivery…. CHOOSE WISELY, choosing Luvansh might cost you money. And THEY DO NOT CARE. " UPDATE >>>>3/20/2026 I was contacted by a senior staff member of Luvansh to discuss my issues. He was incredibly helpful and agreed that what happened and their in house policy has issues that should NEVER cost a customer their hard earned money. He has further insured that their shipping policy is currently undergoing changes to make sure that all customers are given the choice UP FRONT to select a signature to make sure their package isn't stolen. Luvansh OR FEDEX Or any company for that matter cannot guarantee a package will not be stolen, nor could they be held responsible for it... but he DID agree that the signature required delivery will insure that doesn't happen and that customers will be given that choice. If a customer CHOOSES not to have the product delivered with a signature, then the risk falls squarely on the customer. WELL DONE LUVANSH. Thank you for your help. Thank you for your understanding. I look forward to further purchases!
Response from LuvanshMar 12, 2026
We’re very sorry to hear about your experience and understand how frustrating this situation must be. While shipments under $1,000 follow our standard delivery policy, we truly regret the inconvenience this has caused. Please reach out to our support team again so we can review the matter further and see if there’s anything more we can do to assist. Your feedback is important to us.