Jen L.
Please be aware of their policy before buying anything from them!
So I have mixed feelings about this company. When you buy a returnable product, everything is fine, but if you buy a final-sale item, which is non-refundable, it becomes an issue even if the product itself has a serious flaw. In my case, I recently bought an earring that was final sale. I did not carefully check it before purchasing and receiving it. The earring's post was way too thick and rough to get into my ear hole, caused a lot of pain, and after all, led to an ear infection that I am still suffering from. My half of the ear hole is still inflamed and kind of feels like it is blocked, although I can still push it in to wear the earring. I am seriously thinking about reopening the ear piercing if it is not getting better. So I sent them an email regarding this issue with pictures comparing how thick and rough their earring's post is compared to the standard earring's out there. Well, I have to tell you guys. They don't take any CRAP. They offered to fix it for $60, but I would rather bring it to the local jeweler to fix it for that amount, not to mention I have to spend the money for the shipping. I did argue with their customer team a few times by email, but quickly realized they will not do anything even if their products cause serious health issues. THEY ARE FIRM WITH THEIR FINAL SALE POLICY NO MATTER WHAT!! Their diamond quality is decent, and their prices are competitive with other companies, but think twice and carefully check whether you are buying final-sale products. If you are lucky, you will be a happy customer. If not, be ready to be quite upset.
Response from LuvanshJul 23, 2026
Thank you for your feedback. We're sorry to hear about your experience and appreciate you sharing it. We understand your frustration and will take your comments into consideration as we continue to improve our products and customer experience.