LutherReviews of luthersales.com

Response from LutherJan 26, 2022

Hi Sonya and thank you for your business. We appreciate your review and though we failed to meet your service expectations we remain a big fan of Trust pilot as it holds us accountable to our clients. Without repeat clients like you we could have never survived for over 50+ years. I do want you to know that I personally got involved the moment your review came in and found out the following. Your original order like so many was a victim of supply chain challenges. Covid has really done a number to the furniture industry and has us frustrated. We have been dealing with factories in Asia that are short staffed as a result of Covid causing them to fall short of their projected production schedules. In addition, the containers coming in from overseas are sitting out on the sea for 2-3 weeks as there is no room at our US ports. Making matters worse is there are not enough warehouseman to offload the containers and there is even a greater shortage of truck drivers to move the freight from warehouse to warehouse. I wish I was making this up Sonya and I am not here to make excuses. I am simply appealing to you as a client of many years to say I am sorry and that we really do care. The furniture industry has been among the hardest hit industries related to supply chain challenges resulting from Covid. On the positive side, I understand you worked with our team and we did find you a replacement set. As I write this reply, the merchandise is in stock and is just waiting for a trucker to come in and pick it. Our team will be in touch with you in the next week or so with another update. Thank you again for your business and patience. Wishing you well, stay safe. Eric Eric D Glickstein President