Mary B.
I got a Serena shower curtain for…
I got a Serena shower curtain for Christmas in the blush color so I bought blush colored rugs and a curtain for my bathroom, nothing matched so I searched until I found a peachy colored rug set because the shower curtain was peach not pink, found a darker peach color that looked good so I then bought a Serena curtain panel for my bathroom and OMG it was pink not peach so I posted a complaint and they pretty much told me they don't care. Their response was "The items you purchased were most likely made at different times using different dye lots, and that’s why the colors aren’t exact matches." I would understand a little lighter or darker but peach VS pink, just not right!! I will never purchase anything from Lush Decor or Triangle Home Fashions ever again!!
Response from Lush DecorMar 11, 2020
Thank you for leaving your review. To say we didn't care is unfair. We reached out initially on your product review because we do care. You didn't email or call our customer service team, you left a product review on our website. We saw it and wanted to learn more and to see if there was anything we could do. The photo you provided shows two items that look pink, one darker than the other. That may just be the lighting, but it's all we had to go on. Our design team concluded the colors were not defective from that photo, and we offered to provide a hefty discount on any replacements or future orders, and also offered to check all colors before shipping anything out to you. Our return policy is clear that we only take returns for 30 days after orders, and that we can't provide exchanges or refunds for purchases made for orders placed on websites other than our own, so that was the best we could do with the information we had. So we're sorry that you didn't have a great experience, and we do care. We will work with our factories to prevent this from becoming an issue for a future customer.