Lush DecorReviews of lushdecor.com

Response from Lush DecorDec 28, 2021

Thank you for sharing your experience. We're so glad to hear your son was able to enjoy opening his gift on Christmas morning.

Response from Lush DecorMay 11, 2021

Hello. We can see you are clearly frustrated but we want you to understand we're not making excuses for the item you received. We have not gotten it back yet to see it in person and have our design team review the color. When it arrives, they will make the determination of whether the color is defective, and if so, the refund will be made in the full amount without deduction for return shipping.

Response from Lush DecorJan 15, 2021

Hello, April. I am sorry you had a bad experience with our brand, but this is really an unfair assessment of our service to you. During our conversation you had mentioned that you had gotten the curtains from Kohls.com. Because the purchase was made at Kohls, the return has to be made through them. We cannot process a refund on an order placed somewhere else. I tried to be as helpful as possible by providing you with the direct customer service phone number for Kohls.com, as well as suggesting other curtains you might want to look at instead to match your comforter (since the inventory was not good on the ones you have now). You are only stuck with the curtains you have now if you choose to be, because Kohls has a hassle-free return policy and I have given you the information you need to move forward with returning for refund or making an exchange with them.

Response from Lush DecorDec 13, 2020

Hello. I am sorry to hear you had a poor experience and received defective curtains. We cannot refund customers who order from other websites because we never collected your money or any of your information. The very most personal information we will have is your shipping address, and that is only if we drop ship for the store where you made the purchase. That is why we require customers to seek refunds from the stores where the made the original purchase. We are not trying to be difficult, and I hope you understand that if you ordered directly from us, we would refund without requiring return in the case of a defective item like you received. As far as the quality control, we are a mass producer and sometimes defective items will slip through. We do have checks in place at the factory level, then again when they arrive to our warehouse, but we couldn't possibly inspect every single item. We pull random samples from the lot and perform checks. So when we hear from customers like you who receive something defective, we ask for photos to share with our quality control team who then follows up with the factory and makes sure we don't have any future similar issues.