Lush DecorReviews of lushdecor.com

Response from Lush DecorSep 5, 2019

Hi, Sonia. I apologize for the delay. We had a tracking number on the order, so we had no way of knowing that it wasn't moving through FedEx without you contacting us. Once we have a tracking number, the order closes. But we were able to re-ship the panels immediately with upgraded shipping, and hopefully you will find they are worth the wait.

Response from Lush DecorSep 4, 2019

Hi, Allison. Please contact our customer support team with any questions you have about the return process. We try to make it as easy as possible, but we're always willing to answer any additional questions you have. But in the most basic terms, as long as it comes back unused with all original product packaging, you will get your refund. We do inspect every item that is returned because we cannot accept a used product to be returned.

Response from Lush DecorAug 21, 2019

I am sorry to hear you received the wrong curtains. I checked your order number and see that it is nearly 5 months old and that there are no notes on it. Did you ever contact customer service to rectify the issue? We would have immediately shipped out the correct panels.

Response from Lush DecorAug 8, 2019

If this is a real scenario, then I am very sorry to hear that your shipping was slow and that a bug was found. However, I am dubious of this claim as I am showing no orders from anyone named Gavin not just in the past year, but ever. Literally no person named Gavin has ordered from our website LushDecor.com, and nobody has emailed us or called to make this complaint prior to it being posted here on TrustPilot.