Prompt customer service! It is a pleasure to deal with a company which stands behind their product. In today's environment this says a lot and I highly recommend shopping with this company.
Response from Lush DecorJan 5, 2023
Hello Ms. Johnston. Thank you for taking the time to leave a review of the service we provided, and glad to rectify a problem you had with your curtains. We take pride in our products and service at Lush Decor.
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angie D.
Great customer service from order till delivery!
I just had to write this review because it is NOT normal to get the kind of extraordinary attention that I received from this company, Lush Decor, and their customer service person, Todd. I had several issues throughout my ordering process, NONE having to do with the company, btw. Most of the problem was shipping related, meaning fedex. The other problems were MY fault! I just couldnt seem to measure the curtain rod length correctly, changed my mind on the style, etc...My liason, Todd, was AMAZING! He never once got aggravated with ME for changing my mind, and even when the order got lost with Fed ex, Todd kept his cool, called EVERYDAY to try to find the shipment, and kept me informed the entire time!!! I cannot say enough about this man and his integrity! Now that I have my curtains, they are GORGEOUS! Todd was wonderful and a situation that couldve turned out a very different way, is now becoming this letter of gratitude for the way that HE made it ALL worthwhile! Much appreciation Todd, and I will be singing praises to Lush Decor and YOU for my experience!
Response from Lush DecorDec 27, 2022
Hello, Angie. We are so happy to hear that you had an excellent experience with Todd in customer service. Thank you so much for taking the time to leave this glowing review. Enjoy your beautiful new curtains!
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Lisa N.
Exceptional Customer Service
I ordered two of the night sky curtains from another store at 40% off and the total was $86. I didn't read well and upon receiving I realized it was only one panel per package and I would need 2 more. Went to website where purchased before and they were not on sale anymore and listed at $77 each. There was no way I wanted to pay that much so started searching the internet. I found the same panels offered other places and they were a little cheaper. I saw the card in the packaging and realized I should try lushdecor.com. I found the panels and they were listed at $35 each and there was a 25% off code. I decided to return the first panels given the price difference and ordered 4 from Lush Decor. The very next day Lush Decor popped up on my Facebook with a 50% off code; that would be another $35 off. I sent customer service an email asking if I could somehow apply the 50% off code to the order I placed the day before. I honestly expected to be told no, but thought it was worth a shot. Within minutes of my email request, I received an email stating it would be no problem and to send the code. I sent the code and was refunded $35 immediately. I paid $70 for four panels with Lush Decor while it was $86 for 2 at the other store. It would have cost me over $240 for four panels at the other store. I was certainly impressed with how kind the representative was and his willingness to help. Above and beyond in my book. I can't wait to surprise my daughter with her Christmas room make-over!!
Response from Lush DecorOct 26, 2022
Thank you so much for taking the time to leave this lovely review. We're so happy you had a great experience with our team and we can't wait to see the final design if you'd be willing to share photos with us. We can imagine how thrilled your daughter is going to be!
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Braden A.
Quality Control Issues
Ordered two 95" curtain sets from Overstock. One set was as expected, but the other was only 86" long despite the packaging and labels stating 95". I was sent a replacement set and for that set the outer packaging showed 95" but the actual curtains were 84" (along with the 84" labels this time).
Response from Lush DecorJun 10, 2022
We're sorry to hear you have received the wrong size panels twice. If you haven't already returned the second set to Overstock please email us photos at [email protected] so that we can forward them to our quality control team. If you re-order directly through our website, we can offer you a discount code and inspect the item before shipping so that you will be sure to get the correct size.
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Cathy
Happiness is My New Harbor Life Quilt Set
I purchased the Harbor Life, Blue/Taupe 7 piece quilt set. I had read other's reviews about buying a King for a Queen so it's not necessary to have a dust ruffle, so I did that, and the reviews were spot on! This quilt is beautiful; of good quality, and the perfect weight for our guest room. The pillow shams, and decorator pillows polish off the entire look I was going for. A real positive is that the whole set matches my existing wall paint colors perfectly. I couldn't be more pleased!
Response from Lush DecorJun 10, 2022
Thank you for taking the time to leave this review. It truly makes our day to read reviews like yours.
LM
Lisa M.
The Lush Decor box was full of joys
The Lush Decor box was full of joys. We put up the rowley birds window curtains and linen button window valence and a breath of fresh air immediately swept into the kitchen. So refreshing. So brightening. Take a deep breath and sigh kind of thing. At the same time the curtains somehow brought cohesion and warmth to our kitchen too. I love how they perfectly fit our personal style of outside-in/modern farmhouse existing in the Mountain West…in fact they have helped us define it. And can we talk about the box for a sec? Our cat, Bogle, wanted me to pass on the following: #1 He fits in it perfectly. #2 It is his. #3 He now has a tabletop fortress; you have been warned. #4 He both loves and will eventually destroy it. I may have mixed up the numbers, ‘it is his’ was probably #1 since he got right into it. Thanks Lush Decor, you have made us all so happy!
Response from Lush DecorMar 24, 2022
Hi, Lisa. Thank you so much for taking the time to write your review. We're so happy your family, including your cat, are enjoying everything you received. If you'd be willing to send photos, we'd love to see how you styled everything. Our email is [email protected].
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Allisa A.
Excitement ended quickly.
I was so excited to find bedding with birds on it. My excitement ended quickly while making up the bed and noticed immediately an area the size of two large hands that wasnt quilted. Other than that area, the 3 quilts i purchased are nice.
Response from Lush DecorMar 11, 2022
We thank you for taking the time to review your recent Lush Decor purchase and leaving your honest opinion. We have already passed your comments on to our Design & Quality Control Teams. If you haven't already returned the item and you have a photo that we could look at to see what you're describing, we'd appreciate you including that as an attachment to [email protected] so that we can pass the photo along to our QC team as well.
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Brenda B.
I just love Lush Decor products…
I just love Lush Decor products Everything is so beautiful farmhouse rustic gorgeous.Lush decor is my go to store.
Response from Lush DecorJan 24, 2022
Thank you for taking the time to leave this lovely review. We're so happy you're enjoying your items and the styles we have created.