LunafideReviews of lunafide.com

I absolutely loved this dress! Customer service was great with helping me with the size. Once I received the dress, it was even better than it looked online! The fabric is so wonderfully comfortable and it's san amazing print! LOVE IT!!!!! My husband absolutely loves it too!

It's just amazing fitting perfectly like Wax,😁

This was my second order from Lunafide, I previously bought their Berserker Hoodie and was impressed enough to come back and buy the Freya cloak. I have to say that I'm very happy with the quality of the cloak, it's very warm, and I'm intending to wear it to conduct this years' Yule Rite for our midwinter gathering. Yes, June is Mid-Winter in Australia :-) On the whole, I love the two lunafide items I have, and their customer service is great too. I'll be back for more when I can!

I have now order multiple items from Lunafide and could not be happier. The gear is comfortable and is very head turning. I’ve been getting nothing but positive reviews from everyone around me!

Website says 15 days to construct then ship your item, while promising updates along the way. I ordered my item 2 months ago, has not shipped, have received no updates but am inundated with their marketing emails. I have emailed a half dozen times to inquire about my item and a day later receive a dismissive email explaining its a custom item ( a pair of board shorts). Still no word on when my item may be done and ship. I purchased these for an event that happened a month ago, so will be useless to me now. Inquired about refund and was refused. As to the item itself, I have no idea if it is as advertised, still waiting. Seems to me setting realistic expectations for your customers should be a priority in good business. I'd recommend changing the website to reflect reality, as now I'm just disgusted with my experience here which doesn't make me excited to wear their product if it ever does come.

I placed my order back on Mar 19th via a payment plan. Since then, my order has been in the "Unfulfilled" status, but since been paid in full. I have been in contact with Bella on FB Mess. She def had a Stellar CS demeanor. However, as she has very limited access to the production process and only shipping status... I have been left waiting concerned with the lack of detail she gets back from whoever she is in contact with. I hope to be able to update this review later with continued experience with the interactions. In the meantime, I would "highly" suggest that the company consider granting more status access and info to both their CS rep/s and Customers concerning Production/Order queue status. This will greatly reduce the number of negative reviews that are received. Today I have since requested to speak with the CEO Kieran Quarmby to attempt to get more info via Bella on FB Messenger. Edit: No contact made with CEO Partial refund. Shipping refunded. May 17th I get a shipping notification via DHL/USPS. Ill report on quality next. Edit: Shirt received May 25th Quality of material is interesting. Kinda stretchy. Colors are nice. Bit small for XXL. Will see how long it lasts.

Beutiful quality and soo cosy 😊

Customer service was very helpful and responded promptly to my query. Ordering online was easy, and the website was user friendly. The craftsmanship of the product was of excellent quality! I purchased a cloak as a gift for my husband, and he loved it!! 💙 Our two sons did too! Thanks for an overall great experience- I am already looking at other items I'd like to purchase. We will be returning customers.