MJ
Item quality is good, but very poor experience
I ordered an item 2 weeks ago and it still hasn’t been dispatched. The description of the item said it was ready to ship on order but I’ve heard nothing from them since they took my money. I’ve sent multiple emails but they are not answering. Not sure if company is a scam or not but I will have to file a dispute with my payment provider now to get my money back Edit: Item arrived on 29th October. They eventually returned my emails and apologised, saying they would send out an extra blanket as an “apology item”. But I didn’t receive the extra item. Bumped it up to 2 stars as the blanket is very good. Sadly it arrived well after the date I needed it by (someone’s birthday gift). The experience hasn’t been great.
Response from LunafideOct 21, 2025
Hi MJ, I’m so sorry for the delay and lack of updates — that’s not the experience we want for our customers. Your order is genuine, and we take full responsibility for the delay in communication. Our team has been facing some unexpected operational challenges, but I assure you we’re working to get your order dispatched as quickly as possible. We truly appreciate your patience and understanding while we make this right. Lunafide Team




