LunafideReviews of lunafide.com

This place is an absolute scam... YOU HAVE BEEN WARNED... It took them a month to get four pairs of boardshorts to me... Over $300 for four pairs of swim trunks, hoping they were bad ass... AND instead, they all looked TEMU cheap and none of them were the size range advertised on their sizing guide... They do not have a customer service phone number AT ALL... that should tell you... I tried to return the order for a refund, or even credit, the morning after I received them... It is an email process; and they won't even respond... Again, YOU HAVE BEEN WARNED... DO NOT DO BUSINESS WITH THESE SCAM ARTISTS...

Ordered over $500 for two cloaks, two months later, still not arrived. I get there was distance (usa to Australia) involved, but apparently they did not do their paperwork for customs, which means I never had a chance of receiving my item, customs just shipped it right back to them. Dealing with their customer service is atrocious. The person I dealt with was unwilling to do their job and track down their shipment, giving me numbers to do it myself. I'm non-verbal. But not only after I told them that, they stopped responding to me for over a week, even after I emailed back every second day. Then they got snarky at me. I still have not received my refund. This was supposed to be a birthday gift. Rotten company.

I have placed an order in november 2025. They send a dhl trackingnumber that does not work. When you send them an email, they reply 4 weeks later with fake information. Now more then 7 month later still no delivery. They donot reply any emails since three months. This is really a scam company. Please be aware before you place an order. I lost my money and no product.

I placed an order on 21 Dec and refused delivery due to undisclosed customs charges on 16 Jan. Royal Mail tracking confirms the parcel was returned to Lunafide on 20 Feb, yet I have still not received a refund. Customer support repeatedly said they were “checking with the team” and even committed to a 3 business day update, which has now passed with no response. At this point, the returned item has been with the company for several weeks without a refund being issued. I am now escalating this through Citizens Advice, Trading Standards, and the UK small-claims process if it is not resolved immediately. UPDATE 23/3/2026: I have now sent a formal Letter Before Action after receiving no response to emails, my review, or social media contact (comments were removed). If this is not resolved within 7 days, I will proceed with a small claim to recover the money. UPDATE: 9/4/2026 Since my original review, I have taken further steps to resolve this issue. Lunafide confirmed in writing that a refund would be processed once the returned item was received. Despite this, no refund has been issued and they have since refused to honour this commitment. I have now: -Raised a formal dispute with Clearpay -Submitted a formal complaint to Clearpay -Initiated a chargeback request with my bank -Reported the matter to UK consumer authorities I would strongly advise other UK customers to carefully review all terms, particularly around customs charges and returns, before purchasing.

I ordered two leggings and two hoodies. I opened one hoodie and it was huge and I didn’t like the material. I put it directly back in to the plastic and wrapped everything up to return it. 3 of the 4 items were never opened. The wanted to charge a $10 restocking fee. Fine. Then it took forever to get a form to fill out to return the items. And then I had to wait for the form to be approved. Finally everything was sent in. This took around 2 or so weeks for the entire process. Then I had to hound them about if they had received my return. They sent some pictures of the opened hoodie and said it showed signs of wear because there was some fibers in it but I NEVER wore it!!! Now they won’t refund me for that item at all. The customer service was terrible and the return policy is horrific. Never again.

$86 swimming trunks horrible quality no shit they don't answer phone & no return only exchange size not accurate wow just junk

Temu quality garbage made to sound like real quality its a heavy polyester blend mix avoid at all cost if you want real quality go else where this is not quality at all

Never shipped order. never refunded order had to file dispute get my money back