At Lumiqour, we are a team of dog lovers who understand exactly how it feels to notice something different about your pup and not know what to do next. We started this company because we believe every dog deserves to live their happiest, healthiest life, and every dog parent deserves a natural, trusted solution they can feel good about.Our flagship product, Turkey Tail+, is a precision two-ingredient supplement combining organic Turkey Tail mushroom with Lactobacillus acidophilus probiotic, specifically formulated to support dogs dealing with fatty lumps, low energy, and immune challenges. Unlike other supplements that throw every ingredient at the wall, we keep it simple and effective because we believe in doing one thing and doing it right.Turkey Tail+ is free from fillers and artificial additives and comes in a bacon flavour that even the fussiest of dogs cannot resist, making it one of the easiest supplements to introduce into your dog's daily routine.We stand behind our product with a 90-Day Happy Pup Money Back Guarantee because we are that confident in what it does. If your dog does not thrive, neither do we.Thank you for trusting us with the health of your best friend. We do not take that lightly.
Lumiqour (lumiqour.com) has 1,108 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Raul N.
Amazing will meet and I love it
Response from LumiqourMar 1, 2026
Thank you so much for taking the time to leave a review and for your continued support, it truly means everything to us. We're so happy to have you and your pup as part of the Lumiqour family! 🐾
Cheryl M.
It's not shrinking the lump on my dog's belly, at all.
Response from LumiqourMar 1, 2026
Hi, we are so sorry to hear that you have not seen the results you were hoping for yet and we completely understand how disheartening that must feel. Results can vary from dog to dog and we would love the opportunity to look into this further and support you personally on your pup's journey. Please do not hesitate to reach out to our support team directly and we will do everything we can to help. We truly appreciate your patience and we are rooting for your pup! 🐾 Sarah, Lumiqour Customer Care
Tim
Do not use. Product takes nearly a month to arrive and they claim it’s been shipped when it hasn’t. Asked to cancel my order for a full refund which they won’t agree to. Offered to send all the products back which is unopened but they say you can’t return it either. They have offered a 30% refund around 3 weeks ago and that hasn’t arrived either. Apparently they are working on it. Complete scam oh and you need to ensure you cancel the subscription which is sneakily set up without making it clear. Avoid this company!!! 1st March update The below response from the company is laughable. After sending probably a further 6 or 7 emails I get one back on the 18th of February telling me that the refund has now been processed but here we are nearly two weeks further on and still nothing received. No contact from the company unless you send multiple emails and when you do eventually get one back it just says something like our team are working on it and your refund could take 5-10 days depending on your bank. Just an absolute joke from start to finish an I’m not interested in anyone reaching out from the company, I just want my money back which is something they are happy to advertise but clearly not happy to action.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear about your experience and we completely understand how frustrated and let down you must be feeling. We sincerely apologize for the delays, the lack of clarity around the subscription and the fact that your refund has still not been processed after three weeks. This is absolutely unacceptable and not the standard we hold ourselves to. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure that your refund is processed and everything is fully resolved for you as a matter of priority. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
Lisa P.
Not a legit company. Do not order the Turkey tail mushroom supplement. It ships from China. They do not honor the refund policy on the website. Stacy is AI.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear that your experience has left you feeling this way and we completely understand your frustration. We want to assure you that we take every concern raised here with the utmost seriousness and we sincerely apologize that our refund policy was not honored in the way it should have been. This is absolutely not the standard we hold ourselves to. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure everything is fully and properly resolved for you. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
Doug A.
I ordered, and paid for, the mushroom product for our dogs nearly a month ago and still have not received the order. This is NOT a reputable company and evidently this is manufactured in China.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to hear that your order has not arrived after nearly a month and we completely understand how frustrating this must be. We sincerely apologize for the delay and for the experience this has caused. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure your order is located and this is fully resolved for you as quickly as possible. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
N. W.
SCAM ALERT !!! I ordered the lumps product. Their products are priced in Euro currency and I was not made aware that they ship from overseas! When I was contacted by customs in Madrid the shipping originated from Hong Kong and was declared as Washing soap !!! I contacted Lumiquor custumer service a few days later and the reply from a person called STACY , was that due to problems in address the deliver was returned to their warehouse. My response was that I DO NOT wish for re shipping but instead request a refund . And to DOUBLE SCAM this company : Today , one month after making my first order ( which I cancelled and still waiting for the full refund ! ) I see that I was charged again for my subscription to which I NEVER SIGNED UP TO !!!! BE AWARE they huge scam and I hope STACY you are not AI and you will resolve this matter , to avoid your business getting more and more bad reviews and legal problems.
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to read about your experience and we want you to know that we take everything you have shared with the utmost seriousness. We sincerely apologize for the distress this has caused and we completely understand your frustration, particularly around the refund that remains outstanding and the additional charge you did not authorize. We are not here to dismiss or deflect any of your concerns and we want to assure you that a senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure everything is fully and properly resolved, including a thorough review of all charges. We truly appreciate your patience and we are committed to making this right! 🐾Sarah, Lumiqour Customer Care
Raphael
Horrible customer service - two months in a row i cotacted to cancel mu subscription, they said they did and continue to charge; and now find some excuses that I did not warn them 3 days in advance; Raising an official complaint against this company. Also bear inmind the products they advertise are not the products that arrive at your house; so-say an arthritis medication and I recevied gut supplements. All fake
Response from LumiqourMar 1, 2026
Hi, we are truly sorry to read about your experience and we want you to know that we take everything you have shared with the utmost seriousness. We sincerely apologize for the repeated failure to cancel your subscription as requested and for the distress this has caused. We also want to urgently address your concern about receiving the wrong product as this is something we take extremely seriously and will be investigating immediately. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure everything is fully and properly resolved, including a thorough review of all charges and the product issue you have raised. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
Maria Smith M.
"We can process a full refund to the same method of payment. We’re happy to do this immediately, no questions asked, as long as you’re willing to remove your Trustpilot review." As I mentioned in my previous review, I attempted to contact this company multiple times with no response. Only after posting my review did they finally reply. I requested a refund, which I am legally entitled to. Their response was: "We can process a full refund to the same method of payment. We’re happy to do this immediately, no questions asked, as long as you’re willing to remove your Trustpilot review." I believe customers should be aware that a response was only provided after leaving a public review, and that the refund was made conditional upon removing it. Some of us still have integrity. Unfortunately, Chris (no last name provided), who presented himself as the new owner of the company, and Stacy (no last name provided) from customer service, have shown none. I genuinely cannot understand how Chris believes this is an acceptable way to run a business. If this is the type of unethical behavior coming from the top, I certainly would not trust anything they sell or offer. Because of this experience, I also find it difficult to trust any positive reviews about this company, as it appears reviews may be influenced or pressured. I mean, seriously, Chris, you can do better,you should do better. For transparency, I am including both emails below. I would also like to note that neither email contains a privacy policy or any mention of how customer data is handled. (From Chris) Hi there, I wanted to personally reach out and sincerely apologize for your past experience with us. To be completely transparent, this brand is now under new ownership. We’re actively working to correct issues caused by the previous owner, especially around customer service, and to rebuild trust the right way. I understand how frustrating your experience must have been, and I’m truly sorry for that. As part of this effort, we’d like to offer you a full refund. If you’re willing to remove your Trustpilot review, we’ll be more than happy to process the refund immediately, no questions asked. Once the refund is issued, we’ll send you a confirmation along with a screenshot so you have full proof that it’s been completed. There’s absolutely no pressure here, this is simply an option we wanted to offer as a way to make things right and move forward on better terms. Thank you for taking the time to read this, and again, we truly apologize for your experience. Please let me know how you’d like to proceed. Best regards, Chris - New Owner Lumiqour Pets from Stacy Hi Maria, Thank you for your message. We can process a full refund to the same method of payment. We’re happy to do this immediately, no questions asked, as long as you’re willing to remove your Trustpilot review. There’s absolutely no pressure here, this is simply an option we wanted to offer as a way to make things right and move forward on better terms. Thank you for taking the time to read this, and again, we truly apologize for your experience. Please let me know how you’d like to proceed. Best regards, Stacy Lumiqour Customer Service
Response from LumiqourMar 1, 2026
Hi Maria, we have read your review in full and we want to sincerely and unreservedly apologize. The way this was handled was wrong and falls far below the standards we are committed to upholding. Conditioning a refund on the removal of a review is not something we stand behind and we take full responsibility for the fact that this happened. Your refund will be processed immediately and unconditionally. We are grateful that you have held us accountable and we are committed to doing better. 🐾 Sarah, Lumiqour Customer Care
