Luminox USAReviews of luminox-usa.com

Disappointed just purchased a £600+ watch doesn’t even come with an instruction manual date and time setting had to be found online

I own a Luminox 1500 deep dive watch. I need to replace the watch band screws. These appear to be proprietary as they have a shoulder on each end as well as one end which is threaded with a small screw. The jeweler recommended by Luminox says they are unavailable. Luminox has been less than helpful in this endeavor. Think hard before you buy from this Company as they don’t support their products after sale.

I am writing in reference to the customer service specifically, not the product. I have tried for two weeks to contact a person....anyone, without success. I have used their electronic messaging on the web page as well as tried calling the number as all times of the day. I have selected the options for sales, customer service, and even accounting and left numerous messages on all extensions. I fully understand being busy, but this company will not return a message of any sort. I'd say buy this product if you are confident you will never need to speak to them again.

Woeful quality and woeful customer service. Watch broke within a year (gear on side). No response. No interest.

While the watch did not work out, the return process was seamless.

Does not honor warranty or refer customer to proper repair facilities. Had to send watch to Hong Kong just for repairs. Came out functioning and looking better than factory new. Luminox CS does not honor warranty and will give you the run around. Absolute trash. Will not recommend and will not buy again.

Purchased two Luminox watches 8 years ago. Have spent more repairing them over the years that the $500.00 plus dollars I paid for them. Only one company in the USA that does factory certified work and they severely over charge you and take forever. $70.00 for a battery with proper pressure testing after they close the watch. The hands after every repair never line up. Terrible customer service if you call them. Have had the backs replaced 6 times as they say cracked and will not hold pressure. Several repair that cost me over $250.00 for winding repairs fogged within the first few weeks and I needed to pay insured shipping for them to fix their screw up. Never buy or recommend to anyone and when they break again which I’m sure soon, I’m done the trash they go. If the military really uses them our tax dollars are being wasted as normal.

These are NOT Luminox watches, they are imported knock-offs. I've owned a Real Luminox and they are Quality watches. These things are a CHEAP over-priced Con. Luminox should sue these people. Since I can't cuss here, that's about it, DO NOT buy a watch from Lumondi!