Luminox USAReviews of luminox-usa.com

I have Luminox with the PU strap. The first strap failed in under a year and was worn approx 40 times. The replacement strap I purcahsed didn't last as long!! I complained and was told that the straps are not warranted and the average life of the strap is expected to be 6 - 18 months. I can buy a strap for a few dollars of a market stall which will perform better than this!! I've always found the watches to perform reliably but the straps are junk.

Great Luminoz Service

Baught a new luminox watch from uk and turned up with a damaged strap, have been using these watches for years so not sure what is going on. Who ever is doing the quality control needs a kick up the bum.

Bought ~$1000 luminox automatic. Withing 3 months it was losing time like crazy and the self winder would 'stick' and have to be wiggled to unstick. Watch went out for warranty service, came back fixed. Keeps time. No more stuck winder. 1 month later, same problem. Threw on concrete, smashed with hammer, bought a bertucci equivalent and things are great.

Bought one 20 years ago and it was fantastic, took all kinds of abuse and kept on ticking. Got a new sea mariner a couple years ago, went to Lake Tahoe, fell in the water and it immediately filled with water. Called Luminox repair number and no answer so left message. No response. A $1500 watch that wasn’t even worth $150. Smartened up and spent more for an Omega Seamaster which performs like it should. Stay away from Luminox, total crap with no follow through on their worthless warranty.

Here we go....wife bought 1st series 8800 watch for me upon my return from AFG. It was the 8882 and here is the sites word for word description: Description 45 mmCarbon Compound caseStainless Steel case backUnidirectional ratcheting bezelAntireflective sapphire crystalWater resistant to 200 metersSignature black PU strap with stainless steel signature buckle More Details Luminox self-powered illuminationSwiss Made. Took it with me when redeployed......worked awesome for about 4 months or so....took a shower with it on and bingo ...no longer working and the hand fell off. Customer support was a complete joke... 1st question: when did you buy it 2nd statement: out of warranty, not withstanding the fact that you were out of the US and cant return until you get back CONUS. Thinking that the first one was just a bad apple...she bought me the 2nd one...this one was same series....just an 8895. worked great for about a year. go home and stuck my hand in a wash bucket (cold water) and lens fogged up. Almost fell over.... Finally sent both in for "Estimate" at Luminox repair shop and was quoted $187 and $197 to repair each.....more than half the original cost both quotes had a note that says: PROBLEM Water damaged while washing vehicle. Case back cracked. NOTES No proof of purchase provided.Case back damaged-cracked near screws.Water damage to movement, dial and hands. Return shipping charge is required if estimate is declined Crystal scratched. Kinda funny a 200 meter watch is killed by a car wash....same for a shower. Good news is that it only cost my wife about $800 total to ensure we never have to deal with this manufacture....ever. If you depend on correct time and a watch that delivers....skip the 8800 series, if you would ever like customer service skip Luminox

Within a month stopped, and keep stopping everyday. I called the factory and made impossible for me to fix this junk watch. Don't buy this junk, it's better buy a cheap watch and trow it away!!!!

2nd watch from this company Luminox. Both for my sons (my wife and I are now getting ours from them). My one son got the stainless, the other got the rubber band one. Everywhere they go people comment and say "What kind of watch is that? - Wow" If you are thinking of buying a Luminox, don't think twice, buy it! Customer service is amazing, you can call and talk to an actual person (Irene is amazing) or email and get a fast response. Thank you Luminox!