Luminox USAReviews of luminox-usa.com

While the watch did not work out, the return process was seamless.

Great Luminoz Service

2nd watch from this company Luminox. Both for my sons (my wife and I are now getting ours from them). My one son got the stainless, the other got the rubber band one. Everywhere they go people comment and say "What kind of watch is that? - Wow" If you are thinking of buying a Luminox, don't think twice, buy it! Customer service is amazing, you can call and talk to an actual person (Irene is amazing) or email and get a fast response. Thank you Luminox!

I write this review more in regard to Ian C. of Luminox customer service than of the watch itself. I have 2 Luminox quartz watches and have had no issues with them at all. I really like the design and quality. Recently I decided to buy a Luminox Deep Dive Automatic. The first watch looked beautiful and ran smoothly but after 2 weeks the date hung up between 2 numbers. Ian processed a prepaid return and another watch was sent, but this watch had a minor defect in the alignment of the 12 o`clock marker on the dive bezel. I was disappointed but again Ian processed a prepaid return and I sent the watch back for exchange. The third watch came and this one did not run at all! Needless to say I was getting extremely frustrated but after informing Ian that the may have a bad run of this model watch, he apologized on behalf of Luminox. Ian then worked with a manager to select one more watch and carefully inspect it before shipping it to me. This fourth watch looks and runs perfectly so far. I do believe that there was a quality control issue with this model watch, but I was impressed with the courteous and professional service provided by Ian. True...a bit of an ordeal but I am happy that Ian at Luminox customer service remained committed to me as the customer and got me the quality watch that I initially paid for with prompt attention and great customer service.

I ordered the Commando Frogman - 3301 watch on December 23, 2019. It was shipped via UPS. I followed the tracking daily. On one such day, I checked the tracking and the status was marked “Delivered”; however, it evidently was not delivered to my address. I contacted Lumondi to report the missing shipment. I also contacted UPS and initiated a claim. Ian C. from Lumondi responded to me and maintained contact with me over the next several days / weeks. Lumondi sent me a replacement order and I received it on 1/25/2020. I had to wait a good bit longer than the typical order turnaround time, but in the end ... Ian C. and Lumondi did the right thing. I am have been in sales over 30 years. One of the “Golden Rules” that has withstood the sands of time is this .. “Take care of the customer and everything else will take care of itself.” Everything else includes commissions, repeat business, good reputation, referrals ... and the list goes on and on. Ian C. and Lumondi took care of me and I will definitely be returning to purchase more watches in the future!

Easy and efficient start to finish. Excellent brand in every way.

The watch is exactly what I was looking for. Just received it so haven't check it out in the water yet. Plan to do that this weekend surfing the waves from hurricane.

Watch came as expected and was delivered in a timely fashion.