Luminox USAReviews of luminox-usa.com

I just received my new luminox quartz xl 1977 yesterday. I set the date and today the date didn't change but the time was correct. I tried to set the date again and advanced the hands, but no matter how far I advanced the hands the date wouldn't change. I haven't gotten a chance to wear it yet and it doesn't work. I called customer service but of course nobody answers. I shouldn't have to pay shipping to send my brand new watch out for repairs. I believe this is ridiculous. I have other swiss brand watches with absolutely zero issues. I'm not a happy customer and this is the first and last luminox watch purchase for me.

Luminox automatic watched stopped working after six weeks. Have to ship it to service center. Luminox wouldn't return calls. Extremely disappointed. Would not recommend spending money on a luminox. I will see how long it takes to get it fixed and how long it will work. Can't seem to get an answer from luminox Canada.

I typically expect companies to standby their products within reason and when they disappoint I fully expect that they be called out for their practices. I purchased a Luminox 3001 Dive Style watch back in 2021 and have worn it on limited occasions and travel as my Rolex might draw unwanted attention and issues. The battery had worn out and it was time to install a new one and when done the watch still didn't work. They seemed very concerned that it was no longer in warranty which I figured out on my own. I was given the address of their "Authorized Repair Center" who quickly charged me $35.00 for postage and an estimate. I was OK with this this. Then I got an email asserting all sorts of allegations about the watch being opened by an unauthorized person. The estimate was essentially the cost that I paid for the watch which was swapping out the quartz movement. I rejected the estimate and requested that the watch be returned to me for which they hit me for another $20.00 shipping. Extremely disappointed by this ridiculous "service" provided by Saltzman's Watches More, Inc in Cranston, RI. I place this blame on Luminox for their sub quality $21.00 movement timepiece and the rip off service they align themselves with.

Βrand new LUMINOX MIL-SPEC 2023, it stopped working after 20 days. It was delivered to the Greek Dealership who sent it to Switzerland for repair. It was returned after two and a half months. After two weeks the same problem. The dealership kindly replaced it with a new one. now after two months stops at intervals.!!!AWAY FROM THIS PRODUCT.

The default on the website when you order is package protection at a cost. If you go back to check something in the order, it defaults to package protection even if you have just unclicked package protection. I don't even recall seeing "check your order"BEWARE. Be Very careful ordereing from them. So dissapointing.

BUYER BEWARE, Luminox battery replacement process is very DECEPTIVE. The total replacment cost with shipping is $75.00. Oh and the battery life is only 2 - 3 years. One last thing if your watch is more than that old and Luminox decides to not make the seal there is no guarantee that it will be water proof. Finaly the acutual concierge at Zendesk is USELESS

I purchased a new band and it is too small, I have been trying to set up a return and cannot get a return label nor an address of where to send it to I tried contacting by email, telephone and text and no one can help this is a big company with horrible customer service I will not purchase or recommend luminox again!

My Luminox Navy Seal watch stopped working under warranty. I PAID the $35 posted fee and returned the watch March 4th of this year, 2023. The watch was returned around 6 weeks later. It lasted a short time and failed again and I was required to pay $35 a second time to return it to Luminox repair center. Not hearing from them for several weeks I called the repair center for a update and they informed me that UPS reported to them that the watch package was damaged and the contents were missing. My nightmare just begun. The repair center told me that since Luminox was the shipper, with prepaid label, they were responsible for the loss and the company would have to file a claim. Not the repair center. I phoned customer service over 7 times which a recording required me to leave my callback phone number. They never called me back. I emailed the company with no response. The repair center for Luminox was unable to help me and they told me they have simular problems with many complaints going unanswered. Bottom line I have no further recourse and I'm out of $300 plus dollars.