Luminox USAReviews of luminox-usa.com

I love the product but the customer service responsiveness could be improved. I sent a number of follow up messages related to status of order and did not receive any response.

Very impressed with customer service.

Excellent quality watch however shipping was delayed due to warehouse inventory control I was told. Took almost 3 weeks to receive my order which didn’t make me happy.

When ordered on Jan.15, the website said 3-5 day delay. Ok. I still placed the order. Got the usual robo-answers “thanks” “were working on it” I had paid for 2 day shipping. So when it DID ship, it would be sent out UPS 2 day. Why my 2 Day shipping was refunded, i’’m not sure. No updates were given for a week, even though i asked, several times. When my watch was shipped it was sent ground. Again, if it was shipped 2day as originally requested, it would have arrived in time before i headed out for overseas. My watch did arrive late Jan. 30th, after I had left. So it sits in its box at my house. I think i was told some “changes in the organization” made it a challenge to fulfill my “in stock” order. No communication is bad communication. Luminox makes nice watches, but it is ironic that shipping and communications got so bullocks with a reputation of dependability, toughness and accuracy. Hope your US side of shipping can figure it out. You folks dropped the ball. That’s my experience. My wish is that the watch is running satisfactorily when I do get to use it. Thanks for asking and listening. Dave Hastings, order #1456.

Finding the watch that I wanted was quick and easy however it took a month to receive it in the mail I contacted customer service via email and they were quick to respond and were apologetic and gave me 15% refund with out me asking for it. So for customer service top marks and for time to receive after order made definitely needs improvement

Shipping policy needs much improvement. It took 4 weeks from the time I ordered to the time the watch arrived. There was no shipping notification or communication. The package just arrived and was left outside on my doorstep. Not desirable for an expensive watch.

Two weeks ago I ordered two separate watches from this company’s website. Everything thing went fine and the orders were placed and I received 2 separate email confirmations saying the purchase was successful! Within 48 hours of ordering the first watch I received an email saying my credit card was being refunded because they were out of stock, as far as my second order it was the same situation but it took over 10 days for me to receive an email saying my credit card was being refunded because they were out of stock. I don’t get it - it’s 2018 the website should reflect the available merchandise to sell and if sold out then Luminox should not have it “available to purchase” and lead customer to believe they have successfully purchased the item. It really is a waste of my time and an inconvenience. As far as calling customer service........good luck on that one folks.

Great product and I received it in a timely manner. I could not be happier.