Luminox USAReviews of luminox-usa.com

Love the watches, my only complaint is that the rubber straps do not last that long with daily wear

I would give zero if I could. The watch fell apart and when I sent it in for service I was denied because I had no receipt to activate the warranty card. The watch was a gift so there was no receipt. I called everyone trying to get it fixed and was told that Amazon sales were killing Luminox's brand. I would say it's poor quality that is killing it. I had to replace the band at one year and then shortly thereafter the watch stopped working. Extremely dissatisfied. The watch currently sits at the authorized repair shop and I could care less. Already bought a G-Shock as a replacement. I'm just a regular Joe in the Air Force, but these watches are designed and manufactured for Navy SEALs? Give me a break.

I have had a terrible experience and will not order anything further from your company. I had ordered a watch and needed to know when it was going to be sent. I had no way of contacting you except though email and I never received a response. Since I needed the watch before Christmas and your company was unresponsive to my emails and you do not have a phone number listed, I gave up trying and figured I had given my credit card number to a shady organization and was never going to receive what I ordered. I have been monitoring my account since placing the order to make sure I did not get charged for something I had not received. I ended up ordering the watch from Zak Watch in Lucerne, Switzerland and received it in 4 days (before Christmas) and they got it from the Luminox warehouse! Recently I received an email from you stating my order was being shipped and was still not able to contact anyone to cancel the order. Customer Service is not a strong suit for your company. The lack of contact information and only being able to email customer service is ridicules since you don't even respond to the emails you do receive. From here on out I will order my Luminox watches from Switzerland.

The only thing I don’t like about this watch is that I did not buy one sooner.

They advertise product that is out of stock. Charged my credit card in February for a watch that wasn't going to be shipped at least until the beginning of April. NO CONTACT PHONE NUMBER!!! Have to wait for email communication.

Purchased from the Liminox website in early January. Watched arrived in early February. Open package and watch does not work. I am guessing the battery is dead. Certainly not what I expected from such well regarded brand.

The ANU (Authorized for Navy Use) black watch is perfect for me!

beautiful watch. I bought this for my husband and he loves it. First watch ever he wears everyday. Would definitely buy and recommend.