Michelle D.
Misleading Guarantee and Poor Customer Service
I am extremely disappointed with this product and the company’s customer service. After using the tool for three weeks, I noticed no visible changes or improvements. When I reached out to request a refund under their advertised 30-day money-back guarantee, I provided all the requested documentation, including photos and the receipt. However, my refund was denied because the item had been opened and used. The website claims to offer a 30-day money-back guarantee, but it turns out this only applies to unopened, unused products. For opened items, they only offer warranty replacements. This misleading policy was not clearly stated upfront. I would caution others to think twice before purchasing from this company. Based on my experience, I will not be buying from them again.




