LumiMedsReviews of lumimeds.com

Tim helped figure out a reorder mix up that happened and has told me it will be corrected. He addressed my concerns and together we figured out what happened

Spoke on the phone with Sam from lumimeds on a Saturday. He answered everything I asked, and what he wasn't sure of, he checked on and got me an answer quickly! I'm on my second order with them and I have no complaints. I can always get answers in the portal and via email. If I call, I get assistance too.

I started with Lumimeds in May of 2025. Early on, this was the company to do business with. After nearly a full 3-month cycle, they began having some strange changes and trust went completely out the window. The first changes were due to a pharmacy that was shut down in California. Lumimeds was completely silent about the issue instead of shipping product like they promised, they became unavailable. Chats and emails would go unanswered, and getting anyone by phone was impossible. I had to feign as a new customer just to talk to someone. After a ton of Reddit research and communicating directly with Lumi personnel through Reddit, we discovered what the problem was (Lumi never admitted it, instead it was just regular redditors) - a pharmacy was shut down and no longer able to do business in California. At that time we were out of medication and there was no guarantee if we were getting anything else, so we moved over to fifty 410. Unfortunately, I didn’t cancel my Lumi subscription soon enough, and I was billed for another three month subscription. The bud on the fifty medication was several months out so I used the one month of the Lumi before fully exhausting the fifty medication, figuring I'd just order the Lumi to finish off the last 2 months once the fifty was completed. The other day, I went back to order the last two vials from Lumi and they claimed I had no subscription. I chatted or at least I tried to chat over several days, and I was mostly ignored for multiple days in a row, would get a half response, then respond and wait several more days. So I finally called in, and of course, like usual, it went to voicemail. I got lucky on this last call, I was only disconnected once, but then when I finally got through, I ended up speaking with Rob. Rob was incredibly helpful, he recognized the issue that I was experiencing, though I had to lie about why it had been so long in between doses. I was grilled over and over and over about why I had delayed and so I told him that I had been out of the country and had no place to acquire a new medication or store it. After a grueling 50 minute call of mostly sitting on hold with no indication if the call had dropped (no hold music, just waiting in silence), Rob finally agreed to place the order and everything showed up three days later. I’m very sorry that this company has turned to pot. They were truly exceptional early on and something significant changed. I don’t know what it is, but there are other companies out there that are cheaper that offer superior service. I do want to acknowledge Rob and his efforts. He is the only reason that this review isn’t one star. He did a good job, but I just can’t in good faith ever use this company or recommend this company to anyone again.

I appreciate the call back on the same day that I called. The call answered my question about my next order. Thank you

I would leave zero stars if I could. No communication or instructions were given to me. I spent 12 days chasing them down. By then, $400 worth of medication wasted and they put all the blame on me. If they 1) gave me instructions 2) responded in a timely manner. When I finally spoke to someone they said “it’s against their policy” to do anything to fix the problem. Wow. Do not use this company. At this point, it’s been almost 2 weeks and no resolve. There were multiple phone calls and emails, from me, beginning 11/26. Let it be noted they only called me twice (December 5th, with “we will call you Monday” and today, December 8th, where they are saying they can’t help me) and the rest were me attempting to reach someone. At one point, their rep said they had no idea what I injected myself with, as it didn’t look like their usual supply, and someone would get back to me in a few days? Wtf? At this point, I had to get money back through a credit card dispute.

They've gotten way faster at shipping and their mfv tirz+b12 is the only tirz that works for me. Lost 20lbs in 2 months on it. Ran out of it and tried pom's bpi and tried cosmeticrx's prorx and both felt like injecting water even with titrating up. Didn't lose any on either of those. Maybe the first tirz you try is the one that ends up working best for your body. Idk. Lumimeds has one portal now too and it's super easy and their support chat always responds within the day. Also love the mfv pharmacy's packaging. It comes in a little Styrofoam cooler unlike prorx and bpi. It's pricier but it's the only thing that works and it works really well at that. Just wish the syringes mfv packaged were 31g ez syringes. They put 28g ones and I have needle phobia so the smaller the better. I ordered a refill Saturday and it's already here on Tuesday.

Be aware that this company puts through their charges before you are even approved or prescribed medication. They denied my prescription and have billed me twice even though I have never received any medication from them. I finally got through to a company representative who said they would put in a request for a refund. That was 11 days ago and I have not heard anything. UPDATE: After posting review, LumiMeds promptly responded and processed my full refund, which was received by my credit card in a couple of days. I appreciated their quick response and no questions asked.

Today was my first interaction with LumiMeds. I encountered some difficulty with getting my intake form done - something to do with my new email address vs the old email address that is still attached to my credit card. Long story short, Jerick ended up completing my intake form for me and was nothing but patience and kindness. I haven't gotten very far in the process, but so far, customer service has been stellar.