Beth M.
QUICK RESPONSE
QUICK RESPONSE
Response from LumiMedsFeb 13, 2026
Thank you so much for the feedback!

Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
LumiMeds (lumimeds.com) has 1,003 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
Excellent

Personal Care · Costa Mesa, California
Excellent
1,003 approved reviews, newest moderated first
Beth M.
QUICK RESPONSE
Response from LumiMedsFeb 13, 2026
Thank you so much for the feedback!
Karen W.
I asked Mark what the second dosage was for my second month of Tirzepatide would increase to, he’d advised me 4.5 he was very patient with me and I thank him for the info. Thanks Mark👍🏻🤗
Response from LumiMedsFeb 13, 2026
That’s so great to hear! Mark definitely knows his stuff, and I’m glad he could help you feel ready for your next step with Tirzepatide. I'll make sure he sees this!
Delonna
They are very helpful. They are understanding
Response from LumiMedsFeb 13, 2026
Love hearing that! We really try to keep things moving fast while making sure everyone feels heard. I’ll let the crew know you appreciated the support.
Jan P.
Excellent customer service. Quick, informed accurate. Very helpful with everything
Response from LumiMedsFeb 13, 2026
That’s exactly what we like to hear! Thanks so much for the shout-out. I’ll let the team know they’re crushing it.
Charee S.
Professional and patient great to talking to Mark
Response from LumiMedsFeb 13, 2026
Mark is awesome at what he does. I'll be sure to pass along the kind words to him. Thank you for joining LumiMeds!
Mary Gray S.
Mariell was great with explaining why I only received I one bottle of medicine. If I had one complaint it's that each time I have initiated a call I have not been able to get through to a human. Eventually somebody calls me but I would like to be able to call and have somebody answer.
Response from LumiMedsFeb 12, 2026
Thank you for the honest feedback! We're working on improving our live response, but we're glad our callback system is getting you the answers you need.
Todd M.
Great customer service. Quick response to my questions. And when I needed to make a change it was no problem, quick and easy.
Response from LumiMedsFeb 12, 2026
Thank you for the wonderful feedback! Just message us anytime whenever you need help.
Katena G.
"WARNING: DO NOT DO BUSINESS WITH LUMIMEDS! They failed to process my transfer from Skinny Rx despite providing proof of prescription. I sent UPS proof and screenshots, but they claimed my name wasn't on the prescription (which was false). They kept dragging out the process, never prescribed medication, and then tried to charge me $100. I was told no charge would be made until prescription was issued. Their +1 (702) 356-5398 is disconnected. I will be contacting my credit card to dispute this matter . LumiMeds is fraudulent and untrustworthy. Avoid them at all costs. This is the message I got from you lumimeds team members, I’m glad you confirm there’s no prescription in the portal Here is the email I got from one of your teams Hi Katena, thanks for getting back to US. We can process the cancellation and refund as per your request. As outlined in our Terms and Conditions, a $100 processing fee will be deducted from the total refund amount. This fee covers administrative and handling costs associated with the transaction. No worries, the $100 will be applied as an in-store credit, and this will apply to your future orders. Or, we can process the full amount as an in-store credit, which you can use in your future purchase. Please let us know if you wish to proceed. From: Care Team • 2/11/2026, 3:36:13 AM
Response from LumiMedsFeb 11, 2026
We’re sorry to hear about your experience. We were unable to verify a valid prescription through our secure portal, which is required before any medication can be prescribed or dispensed. Without successful prescription verification, we could not proceed, and no medication was issued. Lumimeds operates in full compliance with all applicable medical and pharmacy regulations. Please message our team so we can assist you more. – Lumimeds Team