LumiMedsReviews of lumimeds.com

Answered questions quickly.

I was a repeat customer and pretty happy with my results. My second order was for three months worth of medication. It was shipped on 2/16 to be delivered on 2/18. I did not receive my package until 2/21. I called LumiMeds about the late delivery and was told my medication was fine to use. I was told the medication can be at room temperature for 21 days. I explained that I have already lost 3 days so the medication will only be good for another 18 days although it is a month's worth. Furthermore, I only received one month of meds. Paul told me he would refund me all but $100.00 of my order which would give me a refund of $549. Reluctantly, I agreed. Later this morning I received a voicemail from Paul stating his team said he cannot give me a refund. The order had already been processed. No consideration for the meds that had not been kept cold, no consideration for the two months of medication that I never received. I have disputed the charge with Amex.

Paul was very patient and kind working my through the computer stuff. Excellent customer service I was ready to give up. Thanks

Nikki was very helpful in assisting that I had everything needed to submit to the provider.

My request for refill on my treatise was answered very quickly Y'all are great!!!

Question answered and tumely

Anytime I had a question, I simply sent a text and received a quick response, even when it was midnight for me. Their team was available 24/7, consistently ready to assist and resolve any issues. They helped me work through my concerns efficiently, and my medication order has now been finalized. Highly recommend their support and professionalism.

Very competent customer service representative! He solved my problem and understood my dilemma. I am very impressed!!