LumiMeds Reviews | Read Customer Reviews of lumimeds.com

LumiMeds Reviews | Read Customer Reviews of lumimeds.com

LumiMeds reviews

1,003 approved reviews, newest moderated first

Brenda C.
May 20, 2026
When i answered the call i said i was…
When i answered the call i said i was in severe pain with a kidney stone and could they call back later. The questions continued with no concern to my request or that i was in severe pain. Next time i wont answer at all. Get out.of computer mode and remember we are humans
Response from LumiMedsMay 20, 2026
We sincerely apologize for this experience. You're absolutely right — when you told us you were in severe pain, the call should have stopped immediately. That's not the compassionate, human-centered care we strive for, and we're sorry we fell short in that moment. Someone from our team will be reaching out to you directly to discuss this further. We hope you're feeling better, and we're taking your feedback seriously to ensure this doesn't happen again.
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Shelley W.
May 19, 2026
Very pleasant lady!
Very pleasant lady!
Response from LumiMedsMay 20, 2026
We love hearing that! We have some wonderful ladies on our team, and we're glad she made a great impression. Thanks for the kind words, Shelley! 🌟
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Beverly A.
May 19, 2026
Great experience, solid company to work with
My overall experience has been great. There was quick shipping of my initial order and I just placed a refill order. I greatly appreciate the assistance from Tim on my refill and also going over the labeling and instructions to clarify the dosing with me.
Response from LumiMedsMay 20, 2026
So glad you're back for your refill! Quick shipping on your first order and now Tim making sure you understand your dosing — that's the full-service experience we strive for. We'll make sure Tim knows you appreciated him taking the time to clarify everything. Thanks for trusting LumiMeds, Beverly! 🌟
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Diana E.
May 19, 2026
Good communication
Good communication
Response from LumiMedsMay 20, 2026
Communication matters, and we're glad ours has been good! Thanks for the review, Diana!
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Kim
May 18, 2026
Shipping address mix-up and resolution
Tim was so helpful in resolving a potential shipping error made by the pharmacy. He didn’t make excuses about not being able to change addresses once the prescription went to the pharmacy, which had been the case with a previous provider. He returned my call even though I told him he could just send a message if that was easier. He is what embodies customer service and I truly appreciate his efforts.
Response from LumiMedsMay 20, 2026
This is exactly the kind of feedback that makes us proud. Tim didn't make excuses — he found a solution and even called you back when a message would have been easier. That's what real customer service looks like, and we're so glad he's on our team. We'll absolutely make sure Tim sees this — it's going to mean so much to him. Thank you for sharing, Kim! 🌟
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LISA A.
May 18, 2026
I was happy to have my call answered…
I was happy to have my call answered quickly and speak with a live person. My issue was addressed without issue, Tim was very pleasant and helpful.
Response from LumiMedsMay 20, 2026
A quick answer from a real person — we know that matters! We're glad Tim was pleasant and got your issue resolved without any hassle. We'll make sure he knows you appreciated his help. Thanks for the review, Lisa! 🌟
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Kim L.
May 18, 2026
Easy Peasy
The process is very easy and straightforward. Customer service has been very prompt on answering my questions on all platforms.
Response from LumiMedsMay 20, 2026
Easy process and prompt answers across all platforms — that's exactly what we aim for! We're glad our team has been quick to respond wherever you reach out. Thanks for the kind words, Kim! 🌟
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Belinda L.
May 18, 2026
Refund request
I will give my experience 5 * when I receive my refund. Tim's customer service was excellent.
Response from LumiMedsMay 25, 2026
Thank you for your feedback, Belinda! We're glad to hear Tim provided excellent customer service, and we're happy to let you know that your refund has been processed. Please allow a few business days for it to reflect in your account. We appreciate your patience and we'll make sure Tim sees your kind words. ✨
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