LumensReviews of lumens.com

Bought a light - came broken. Bought a fan. Came broken. No refund. DO NOT BUY ANYTHING FROM THIS STORE. THEY ARE WORSE THAN HORRIBLE.

I have watched the light in question from January until July and every time I click on it, the price changes. From $1200+ to $1900+ on a daily basis... today it's $1200 and then tomorrow it's $1700. I have the screenshots to prove it. What's up with this company? They have no record of my payment or order!!!!

I used to enjoy stopping in (and buying) when this was an actual brick and mortar store several years ago. Now it's just a web site (and possibly a one man operation trying to look like something bigger), and "in stock" means (apparently) we will electronically with zero effort alert the company with the item and they will ship it to you from their warehouse, wherever that may be, and we will be paid, and we never want to hear from you again -- especially if you have any kind of problem or warranty issue. Why am I here today? Because after just about seven months a part on my Artemide Tizio lamp I ordered through this site simply split in two and fell away due to the heat of the halogen lamp over seven months. When I wrote the company asking about it being under warranty I could not have been more clear, and yet I got a response (finally) asking me to take pictures because they weren't clear on what I was talking about. (I said the red plastic ball in front of the lamp head unit, so how much more clear can I be? It's a black lamp with only one red plastic ball.) Anyway, after days, I am still waiting for a response after that, and rather than have this continue on, I am simply going to say enough of this, and contact Artemide myself. This company is useless and unhelpful and a complete mess now that they are online only and don't appear to actually have even a local warehouse. It's all just orders and zero results if you have a problem, it seems. This is what I just wrote to this company (it's all the satisfaction I'm going to get with this issue): "Your inability to get my name right [they responded to 'Pat' which is not my name], respond in any meaningful way, and to resolve this issue in a timely manner has had me give up on you and your company -- both this issue and any future purchases. I'll satisfy myself with a negative Yelp review (now one of two, and the only ones you have on Yelp). You make me SICK. You're a garbage company ... who lies and tells people stuff is "in stock" when that really means it's a world away in a company's warehouse in stock THERE. Your staffing is absolutely incompetent, and I am no longer waiting for a timely response. When I read you're out of business in the future I will certainly know why. I regret EVER having anything to do with you or giving you money in the past (both when you were a real store and now that you're a sham store). I am not going to sit around waiting for some incompetent minimum wage a**hole to get back to me. F*** off! "Pat" _________________ One last thing... There are better businesses run by better people out there. Give them your money instead and don't put yourself through these nightmares. I seriously doubt that if and when you have issues with anything you purchase this company is even going to be around to help you.

I ordered 2 pendant lights. They were delivered and one of the lights came damaged. Glass shade was broken. I reported incident as soon as I received and opened the package. They took a while to process the claim and just sent a replacement glass shade (thought they'd ask us to return and we'd get a whole light replacement as should be); however, when my husband went to test the light (to see if that is all we needed), the light didn't work at all. I called Lumens and they told us since it was 3 days after the order, we needed to order replacement parts. This is very disappointing. I should not have to deal with fixing (don't even know how/what to order). It should come perfect the first time. Will never order from Lumens again. This is about $900 for the two pendants, and why would I trust they'd send me the right parts and spend more $. I need 2 and not 1 light, so what a waste of time/effort. Shopping with Lumens is stressful, and not worth it.

Charged me $109 return shipping per item, a 3ed of the purchase price. When I warned others about their high return shipping cost on BBB website they offered free return shipping, Claiming $109 was a mistake. Now I'm getting emails saying my delievery has been scheduled. I haven't ordered anything else from them. A really screwed up drop shipping company. Edit: the shipping cost was not waived until the company saw the review I left on the Better Business Bureau site.

The website tells you one thing and the reality is very different. Will say "In stock - Ships from 8-9 days" and then the reality is the item will be shipped MONTHS later when they directly order themselves from the manufacturer. This is false advertising and false descriptions used to sell items. EDIT: They followed up to ensure the order was cancelled to their credit. Their website is still not up to date, would not trust what is stated on it for inventory.

After a wait of several months, Lumens sent a fixture with missing parts. I had an electrician open the box but the fixture was impossible to install. Moreover, the Lumens site does not provide details on the hanging height of the fixture. It took over a dozen calls to Lumens but ultimately allowed me to return the fixture. This was a six month ordeal and a complete waste of time. I am requesting an additional refund of $250 for the electrician.

I accidentally had these delivered to my old address.i gave them plenty of time to amend the order,but they didn’t. Consequently I have lost the order now. We moved 300 miles away so wasn’t prepared to travel that far to collect them. Customer service is absolute rubbish