LumensReviews of lumens.com

Lumens is SO BAD. I ordered many products and had issues with all of them. These 4 wall scones came in all crooked and we can only see them once they were assembled. I sent photos how bad the pieces were, and they told me they cannot refund because they were installed. If you don't install them, you won't find out they are defective!!! This business is a scam!!!

I made an order a week ago, it went through and they took the almost $4000 out of out account - fine as I had a confirmation for the order and they were listed as in stock and shipping in 8-9 days. I also bought during their sale - so that was great. When I then rang to inquire about tracking, they suddenly definitely didn't have our order and sure didn't take money out of our account, nothing to be done, wouldn't help. Now all of the sudden we have a reversal on our account for the funds they did indeed take and the item is back to full price. The item could be great, but I would avoid Lumens at all cost to not have money out of your account and no help with their customer service.

Poor customer service practices. They tell you the item is in stock and charge your card right away. Then they inform the item is weeks away from shipping. But when you cancel the order and request a refund, it is a "2-step process" that takes days, which then limits your ability to buy a new item if you're your credit limits. I mentioned this to their customer care and they did not care. I later received an email that my refund was 'not guaranteed' because it was a 'special order,' which is 100% false as I specifically ordered an item the website said (and still says) was in stock and ready to ship.

Avoid this company at all costs. Really, whatever it is that you are contemplating purchasing with them, you can either find it somewhere else (likely cheaper) or you do not need it badly enough for the hassle you will encounter. I ordered an acrylic ladder which was listed as "in stock". I received a notification it shipped, but when I checked the tracking (internal Lumens - as I was never given the actual tracking from a reputable shipping agent), it kept saying it was "on the way". Finally, after 20 business days, I called and was told a replacement would be ordered. Still nothing. I called again. Still nothing. Called yesterday to cancel the order all together and requested a refund. Today I wake to an email from Lumens with a return shipping label from UPS. WHAT THE...On the phone with them now. I am afraid I will never receive my $600 back!

Ordered over $1100 worth of lighting. Order was fulfilled fine. After only four months, one of the LED bulbs burned out. After numerous calls , several emails and chiding them for an answer to my request for a bulb ($17 value) they told me bulbs are not covered under warranty.. at one point they requested a video showing that the bulb didn’t work. Just a major run around. Begged them to give me an answer one way or the other (four week process). ABSOLUTELY PATHETIC customer service.

This company is ridiculous. You can find the same items cheaper and for free shipping elsewhere, which I discovered after I ordered from here. Then after over 6 weeks after placing my order, I still hadn't received my items. So then I had to deal with a 3rd party freight delivery company to stop the shipment (which was never going to happen anyway it felt like). Then I had to wait for Lumens to receive the item and credit my refund (minus $150 in shipping charges!!!!) and it's been almost 3 months and I'm still waiting on my refund! Never ever ever ever shop here!

Very deceptive customer service. Buyer beware!

I received a broken mirror on July 12th, promptly sent photos as requested and today August 26th still no refund. I returned another item due to lesser quality than I expected and having to call a second time to get a return label I was told I would be credited $573.13 for a $774.40 purchase. I was only credited $520.13(hmmm) I was charged $266 for shipping( I live in the state it came from I certainly could have driven it back for far less. The numerous calls I've made is totally unacceptable. RUN, don't walk from this company