LumensReviews of lumens.com

Lumens has become my go to place for lights! The sales reps were very helpful in narrowing down the choices. Everything shipped timely and arrived in good condition. I love my new Pina, it's the perfect little light on my nightstand!

I am extremely disappointed with the service provided by Lumens. The customer service is one of the worst I have ever experienced. Every time I spoke with someone, they seemed irritable and lacked compassion. Furthermore, I placed an order for lights in March 2023 with an expected shipping date in May. However, the delivery date was repeatedly pushed back without any apology or notification. Month after month, the shipping date was moved from June to July, then from July to August, and so on. I had to continuously check my account to discover the delays, which lasted for over six months. Frustrated with this ongoing delay, I had to seek an alternative solution, despite already having five lights of the same style in my store. The three missing lights, which were supposed to arrive on time, did not. When I called to inform Lumens that I no longer wanted the lights and requested a refund, the customer service representative informed me that one of the lights had been shipped. Despite explaining that I had not received anything and that, after eight months of delay, I no longer wanted the lights, I was promised a refund confirmation. However, when I received the confirmation, it was a form claiming that I had reported defects and requesting pictures for a refund. I expressed my disappointment via email, clarifying the situation, but was told they were proceeding with the refund. To date, I have not received the refund, and the lights that are still in process have not been refunded either, forcing me to attempt to reach out to them again. I am thoroughly disappointed with Lumens' service and the entire experience.

Lumens set extremely poor expectations of delivery timeline, and after waiting 2.5 months (initial estimate was 4 weeks), I finally received a shipping confirmation. 2 weeks, 2 shipment attempts, and multiple customer service calls later, I still don’t have the products I ordered. The company can’t even get me the items I ordered now that they are available. I live in a single family home with a unit number A, it’s not complicated. Hoping the cancellation actually goes through and I get my money back.

Worst customer service. Order from somewhere else EDIT: never did hear back from Lumens's, it has been over a month since they replied here that they would reach out. Never happened. Also tried to place a new order, giving them one more chance (don't do it!) and they just cancelled the order for no reason and I couldn't get ahold of anyone (again HORRIBLE customer service) to figure out what happened and no one could tell me

VERY glad I read the reviews before spending $1200. I decided to check this company out after it offered me $50 off "orders of $500 or more". We found a dining room light we really liked, got to the checkout to spend well over $1,000.00 and the code wouldn't work. I attempted to call over and over, no one answers their customer service. Attempting to call them at 9am (east coast time) and their recording gives the obligatory "We are experiencing significantly high call and email volume." That made me remember TrustPilot, so I came here to check out their review. Thanks TrustPilot and TrustPilot reviewers. Based on the reviews here and the issues I was already having with this company before I even handed over a credit card number, you likely saved me $1200 and a LOT of anger and frustration with what is no doubt a dubious company.

Not sure about the quality of lights we ordered since we haven't seen them yet. Ordered more than 15 days ago and still not shipped. Contacted customer support and was told it's going to be shipped tomorrow and tomorrow came and go. Our lighting contractor could not wait that long for the lights and we had to use replacement for these. Terrible.

Waiting over month for Alba replacement lamp because first one was defective. Talked with Lumens half dozen times. Still no replacement for a defective Alba lamp. Very frustrating.

Years ago, we ordered a number of high end table lamps from Lumens. On fixture ( Luce Plan/ Berenice) arrived with a damaged green glass shade. It took forever to get the replacement shade involving countless follow-up phone calls. I could have purchased the shade locally and avoid the stress of having to deal with Lumens customer service. In 2020 we noticed a ceiling fan which we liked and ended up purchasing 5. Lumens shipped them promptly and the fans installed without incident. Based on our experience with the 5 fans we recently ordered a sixth. Lumens advised that the fan had shipped and supplied a tracking number. Using the tracking number Lumens supplied, we received messages from the shipper implying that the fan had in fact not shipped. We sent repeated messages to Lumens customer service which promptly responded with inaccurate responses to our problem. I finally called them on the west coast where it was determined that Lumens had supplied the wrong tracking number to us. I asked the person I spoke with to provide me with the name and contact info of the company's owner to let them know about our experience. The customer service person I spoke to refused to give me that information stating that I should send my concerns to their customer service. Since their customer service doesn't really service customers it appeared that the company isn't really interested in improving their customer service..... Dealing with Lumens is really hit or miss. I would avoid them.