Luma Sleep ReviewsReviews of lumasleep.com

Great service and fantastic sleep !

We bought the king sized medium-firm Luma Mattress. I contacted customer support before placing my order and they were very helpful and friendly. When the mattress arrived the cardboard box was falling apart. The box was too big and it was opened on one end from the weight of the mattress. The paperwork was smashed and crumpled. Once we got the heavy mattress unwrapped it was tough to position. I thought I was going to break it. The mattress has no wrap or cushioning on the sides. It feels like it lacks structure and rigidity. The mattress cover is also zippered on and generic. I was hoping for a little better quality. When laying on the mattress it has great support and is comfortable. I like the latex foam but it could use another layer of foam or use thicker latex. I am 210 lbs and 6'2" tall which is not uncommon. The latex hybrid mattress with the extra top comfort layer may help, but the price really goes up for the extra layer. Overall and for the price I like the mattress and will continue to try it out. My wife's more skeptical so we'll see what we decide together.

We've had our hybrid since April. It is simply wonderful. One of the best purchases in life, period. We went with the Plush+, and glad we did. It feels perfect for us. We had a Comfortaire mattress for just over 20 years that served us very well. We thought the transition to Luma would take time, but it's been great from night #1. The biggest surprise of all is how great the free pillows are. Never would have guessed that one. They might be the best pillows we've ever had. We highly recommend this company and product. Their customer service was spot on and gave us the confidence to order from them. Now that we've had their product for several months, we can publish this review and hopefully provide others with some piece of mind.

After ten weeks I really love this mattress. Mine is the medium firm Luma mattress, the base model, queen size. It works exactly as promised, with the individually-encased coils giving soft local compliance for sleeping on my side and the overall firmness holding great for sleeping on my back or stomach. My sleep became more restful.

I bought the all-latex medium-firm king-sized mattress and have had it for a month now. Aside from some minor issues with pressure points, which I hope I can easily resolve, I would say that this is an incredible bed. Well worth the price I paid for it, and soooo comfortable to sleep on. The company has been a pleasure to deal with, too: friendly, professional, and transparent. Just a great all-around experience thus far, so I therefore highly recommend them!

My wife and I had put off the purchasing of a new mattress for a long time, even though it was long overdue. We didn't want to deal with a mattress salesman and we knew that retail prices for mattresses in stores were highly inflated. We researched online a bit and felt that of the new brands we found the options were a bit overly simplistic and geared more towards an entry level price point. Fast forward to this Fall and my wife ended up with a severely herniated disk in her lower back. We had to do something about the mattress and luckily heard about Luma Sleep from a friend. We could not be happier with our choice (my wife especially). This mattress is a joy to sleep on. It's extremely well constructed and is similar in appearance and comfort to a Tempurpedic, but at a much better value. The two-piece system is a great idea and works perfectly. I like the idea that if we want to replace or switch out the comfort layer at any point for one with a different level of firmness that we can. That's really a much better alternative to buying an entirely new mattress (I hate the idea of throwing out an entire mattress every 10 years or so). Bottom line. You will not go wrong with this mattress!

I have had my all latex mattress for 2 months And my wife and I love it. We also love the latex pillows. The company and delivery were very easy to work with. Installed new and hauled away old mattress. would definitely recommend and repurchase

I ordered a plush level latex hybrid at the end of April 2018,we received it mid May.The unboxing process was fairly straightforward and the quality of materials seem fine . However,we immediately felt the comfort layer was not a plush but more a medium.We thought we would just give it a few weeks to truly get a feel for the bed.We are side sleeper so we need a little sink but also support.After a month we found the mattress to be really hard and were noticing hip and lower back pain on waking.I contacted luma sleep and they suggested maybe the wrong comfort level was sent from the factory.Quality control? They sent three samples of latex plush,medium and firm.We knew right away that we had the medium firm and not plush.I contacted luma through their website.They did let me know they would be in touch on the new topper.My gripe with this company is their communication.A week after the initial order I had to contact them to ask if my bed had shipped,30 days after we had the bed I had to contact them about our comfort layer.Another 5 days of waiting to hear from them before reached out to see when I would receive my new comfort layer.I would think some simple form emails during the initial order process and a simple "how do you like your mattress" would be simple enough.The mattress could also use some sort extra edge support.I hope I can update this review once I have the correct comfort level