Luma Sleep ReviewsReviews of lumasleep.com

When delivery of our mattress pad was to be delayed slightly, the company informed us promptly and kept providing updates on shipping. So far we are quite pleased with the product and the company.

I want to begin by sharing that I waited to write this review until after we have had our All-Latex mattress system for two months. Whenever I write a review, I try to capture what should be in the review that I would have wanted to know when I was investigating a product. My review attempts to be the review I wish I had read. I found Luma Sleep via The Mattress Underground and decided to give them a call. Stefano spent 2 hours talking with me about my current situation: our current likes and dislikes of our current mattress, what we hoped for in a new mattress, and he even brainstormed ways to attempt to make a warranty claim on the mattress we had. In other words, he wanted us to investigate all options before making the purchase. Stefano was ready to recommend other companies if we needed to go down that avenue. If you are used to the experience of talking with a sales person in a store, this experience is nothing like that. This company knows what’s in the mattress, why, how much, what is best for various body types and weights, and how to determine the level of firmness we needed. We spoke again a few days later, and he could remember every detail of our previous conversation. This experience was very unique. I made my purchase on the Web site without issue. Next, I will share the process from purchase to delivery. I'd have rated 4.5 stars if possible, but I could only choose between 4 and 5 stars. The only reason this is not a five-star review is due to some issues with the logistics involved in getting the white glove delivery to a smaller town. The setup and delivery from the white glove team was excellent – outstanding! The process of getting to that point was less than seamless. You need to know that your location may cause delays or scheduling hiccups, but Luma Sleep will be in touch throughout this process to keep you fully informed. Once the mattress arrived, and was set up for us, my husband and I both laid on it for a moment without any bedding, and we both sighed with delight – who cared about the white glove logistics anymore? Now I get to talk about the most important part – the mattress. The feel of the materials under my hands is so pleasant to just touch it. There is a cotton cover that goes around the wooden foundation we purchased with our mattress, and even that material is so nice to just run my hands over it. The material that covers the latex is soft to touch, and even the mattress protector that goes over both the comfort layer and mattress is so nice to touch as well. The sensory experience is really very neat. After having our coil mattress for so long, this was a welcome feeling of newness. You need to know that the entire system works together – the mattress, the topper, the protector, and the pillows. There is a reason for each. If you decide to not use the mattress protector, you may find yourself sleeping hot – we did. The cooling properties of the mattress protector complete the temperature controlling aspects of the system. The pillows just give it all that nice touch. We kept our other pillows in case we wanted to go back to them. We did not. We chose the medium-firm, All-latex system. I wondered if I would feel a sensation like with memory foam where I lay on it and it feels wonderfully comforting, then a feeling of hardness like someone put on the brakes. I hate that feeling like the mattress is divided into two sections. My experience is that this system is not like that at all. When I lay on this mattress, there is no feeling of finding that bottoming out sensation. There is not that sensation of sinking in the wrong places. The mattress feels like it knows what you need, and where you need it. I can’t tell where the comfort layer ends and the mattress begins. The two parts to this system work in tandem. I am a side sleeper, and I have issues with many mattresses where my arm will be numb in the morning. The first night, I woke up a few times with my arm in unusual positions, and it hurt in the morning. I didn't know what to do with it since this was a new mattress and I was used to my old sleeping habits. The next night, no arm numbness or pain. I noticed right away that I woke up with more energy. With my old mattress, I used to wake up because I would get too hot, or my husband would get out of bed. I’m no longer hot, and there is no motion transfer when my husband gets out of bed. If I do wake up, I fall back to sleep in just a few minutes. I notice my husband’s sleeping breathing is much deeper, and it comes much sooner after he gets into bed. He doesn't toss and turn like he used to. My husband also has a sleeping disorder that makes him tired no matter how much sleep he gets. With this mattress, the quality of his sleep is so much hire that his day-to-day waking hours are so much different. Even if he is tired, he has the energy that he did not have with our old bed. This mattress has been a nice addition to our household, for sure. I notice that I never used to dream with our old mattress. I dream all the time now. I think I am finally achieving far more REM sleep that I just was not getting before. And lastly, what happens when going to a hotel? We recently stayed at a hotel that has mattresses that we previously loved! This time, we were miserable for the six nights we spent away. We missed our mattress, and we were glad to get back to it. So yes, this passes the hotel test. We are very happy with this mattress. I invite you to just give it a chance. Don’t over analyze the thing for the first little while. The mattress puts your body in positions you’re not used to, but they are good positions for me, and I don’t hurt in places where I didn't even realize I was hurting before, until I didn't hurt anymore. My husband used to have a headache that never left him due to neck and shoulder pain. He never has that headache anymore. There are just a bunch of little things that we notice, from day to day, that are different about our lives because of the quality of our sleep being so much better. I pay on this mattress every month, and it is funny to say this: I actually like paying the bill because this mattress was worth the money, and I’m glad we have it. But how will we ever figure out how to bring it with us to hotels? Well, perhaps that is for another conversation. Thank you so much for reading my review.