Luma Sleep ReviewsReviews of lumasleep.com

I bought last month a luna mattress and is wonderful.The sleep is much better now and i love it.

I recently purchased a the Luma Hybrid Mattress. Wow! I havent had a full 8 hours of sleep continuelsly in a very long time. The mattress is ideal for me. 6'2, 250lbs; with a few minor back injuries along the way. Stephano was of great help when I was shopping around. He wasnt pushy, no gemics type of rep. I really appreacited that. I highly reccomend Luma Sleep as a company, along with their product line.

We have never slept so well! I even had to wake my husband up which has never happened in our 33 years of marriage. The foundation was easy to put together. At first, I thought the foundation was low to the ground, but once the mattress was placed in the foundation the height of our bed was perfect. Wished we would of purchased our lumasleep mattress sooner!!

Can’t get a response from customer service. This is also the second time I’ve received (and completed) this review request. It appears that Luma needs less automation and more real human staff.

I was very impressed with the customer support offered by Luma. We ordered the Hybrid Sleep System and received the core mattress without any issue. However, the latex top layer piece had not arrived with it. I called Luma and was told that it is shipped separately and should arrive within the next day or two. I received a voicemail the following day informing us that the top piece had been returned to their office as a result of the label falling off of the package. After apologizing for the delay, they took the initiative to overnight it to us. I was truly impressed that they were honest about the error and overnighted the package without any need for me to call back or even ask for such a service. Everything is assembled (very simple) and we are now enjoying our new mattress.

So far spent a bit over 30 nights on the Queen Luma Mattress. I am so far very happy with the feel and make of the mattress. Everything went as smooth as I could hope -- transaction, shipment, etc. I had a problem with sleeping hot, so I sent the company a note on their website. They phoned me up within the hour to see what exactly the problem was and how they could help. Were extremely nice and informative (the problem seems to have been with polyester bed sheets rather than the mattress). I would gladly recommend Luma to anyone who is looking to buy a coil/latex hybrid mattress.

Service was great with prompt notifications all throughout the process. Mattresses are going on our new twin bunk beds and they are pretty comfy starting out.

We received the all latex sleep system. Two weeks in and it's been very good for us. Back pain almost gone, after sleeping on a 10 year mattress previously. There were a couple of small spots on the covers due to shipping/delivery and Luma went above and beyond to ship us replacement covers for both the base and topper, even though the topper had only a small spot. Appreciate the great customer service.