Luma Sleep ReviewsReviews of lumasleep.com

The mattress is great! The delivery process and communication was not.

We bought the king sized medium-firm Luma Mattress. I contacted customer support before placing my order and they were very helpful and friendly. When the mattress arrived the cardboard box was falling apart. The box was too big and it was opened on one end from the weight of the mattress. The paperwork was smashed and crumpled. Once we got the heavy mattress unwrapped it was tough to position. I thought I was going to break it. The mattress has no wrap or cushioning on the sides. It feels like it lacks structure and rigidity. The mattress cover is also zippered on and generic. I was hoping for a little better quality. When laying on the mattress it has great support and is comfortable. I like the latex foam but it could use another layer of foam or use thicker latex. I am 210 lbs and 6'2" tall which is not uncommon. The latex hybrid mattress with the extra top comfort layer may help, but the price really goes up for the extra layer. Overall and for the price I like the mattress and will continue to try it out. My wife's more skeptical so we'll see what we decide together.

I ordered a plush level latex hybrid at the end of April 2018,we received it mid May.The unboxing process was fairly straightforward and the quality of materials seem fine . However,we immediately felt the comfort layer was not a plush but more a medium.We thought we would just give it a few weeks to truly get a feel for the bed.We are side sleeper so we need a little sink but also support.After a month we found the mattress to be really hard and were noticing hip and lower back pain on waking.I contacted luma sleep and they suggested maybe the wrong comfort level was sent from the factory.Quality control? They sent three samples of latex plush,medium and firm.We knew right away that we had the medium firm and not plush.I contacted luma through their website.They did let me know they would be in touch on the new topper.My gripe with this company is their communication.A week after the initial order I had to contact them to ask if my bed had shipped,30 days after we had the bed I had to contact them about our comfort layer.Another 5 days of waiting to hear from them before reached out to see when I would receive my new comfort layer.I would think some simple form emails during the initial order process and a simple "how do you like your mattress" would be simple enough.The mattress could also use some sort extra edge support.I hope I can update this review once I have the correct comfort level